Erin Campbell
Edmonton,Alberta
Summary
Proven leader with extensive experience in workforce management and customer service, notably at Liquor Depot (Namao). Excelled in staff training and development, significantly enhancing team performance. Demonstrated complex problem-solving abilities, optimizing stock levels and operations efficiency.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Present Manager
Liquor Depot (Namao)
2023.04 - Current
- Efficiently manage ordering and receiving of liquor and related products, ensuring stock levels meet customer demand while minimizing excess inventory and associated costs.
- Oversee recruitment process, including interviewing and hiring new staff members to ensure a skilled and customer-focused team.
- Develop and implement training programs for new and existing staff, focusing on product knowledge, customer service, and compliance with legal regulations.
- Create and manage staff schedules to ensure optimal coverage and smooth operation of the store, addressing any scheduling conflicts and adjusting shifts as needed.
Assistant Manager
Ace Liquor Discounter (Manning)
2022.04 - 2023.04
Assistant Manager
Ace Liquor Discounter (Claireview)
2019.04 - 2022.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Key Holder
Liquor Depot (Eaux Claires)
2015.05 - 2019.04
- Managed daily cash handling procedures, ensuring transaction accuracy and preventing losses due to discrepancies.
- Streamlined opening and closing procedures as anintegral member of store staff.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
Waitress & Cook
Ebbie's Fast Food Resturant
1999.01 - 2014.08
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Nova Scotia Community College
Sydney, NS 2012.09 - 2014.05
Memorial Composite High School
Sydney Mines, NS06.1999
Skills
Workforce Management
Team Leadership
Complex Problem-Solving
Staff Training and Development
Schedule Preparation and Hiring
Customer Service
Certification
Sell Safe
Pro Serve
QCW
First Aid
Timeline
Present Manager
Liquor Depot (Namao)
2023.04 - Current
Assistant Manager
Ace Liquor Discounter (Manning)
2022.04 - 2023.04
Assistant Manager
Ace Liquor Discounter (Claireview)
2019.04 - 2022.04
Key Holder
Liquor Depot (Eaux Claires)
2015.05 - 2019.04
Nova Scotia Community College
2012.09 - 2014.05
Waitress & Cook
Ebbie's Fast Food Resturant
1999.01 - 2014.08
Memorial Composite High School
Sell Safe
Pro Serve
QCW
First Aid
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