Summary
Overview
Work History
Education
Skills
Timeline
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Erin Callaghan

Sundridge,ON

Summary

Personable individual with strong organization skills, to multitask and build relationships. Successful in working within collaborative environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

22
22
years of professional experience

Work History

Canine Caregiver

Rover
04.2016 - 05.2023
  • Cared for various canines while a stay at home parent
  • Set up meetings and continuously reported to clientele
  • Medicated, trained, exercised, and ensured safety and comfort of canines

Receptionist

Buck Animal Hospital
11.2010 - 03.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Handled cash transactions and maintained sales and payments records accurately
  • Managed multiple tasks and met time-sensitive deadlines
  • Maintained confidentiality of information regarding clients and company
  • Provided clerical support to company employees by copying, faxing, and updating documents in computer database
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained a safe working environment by complying with procedures, rules, and regulations

Shift Manager

Boston Pizza
08.2007 - 11.2010
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Oversaw quality compliance with company standards for food and services
  • Provided costume service including friendly greetings, providing product information, and serving food and beverage
  • Entered product information and collected payments


Shift Manager/Key Holder

Dooly's
04.2004 - 08.2007
  • Trained new employees regarding costumer service, and computer and register systems
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Exercised composure under pressure and in escalated customer service scenarios
  • Opened and closed when responsible for first or last shift
  • Reported maintenance and training needs
  • Balanced cash register at the end of the shift

Receptionist

Loyalist Veterinary Hospital
06.2001 - 08.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls accordingly
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Restocked supplies and submitted purchase orders to maintain stock levels

Education

Bachelor of Arts - Psychology Major And Legal Studies Degree

University of Waterloo
Waterloo, ON
06.2007

Skills

  • Organization and Efficiency
  • Strong Communication Skills
  • Administrative Knowledge and Clerical Support
  • Sales Transactions and Account Balancing
  • Negotiation and Conflict Resolution
  • Customer Service Experience

Timeline

Canine Caregiver

Rover
04.2016 - 05.2023

Receptionist

Buck Animal Hospital
11.2010 - 03.2015

Shift Manager

Boston Pizza
08.2007 - 11.2010

Shift Manager/Key Holder

Dooly's
04.2004 - 08.2007

Receptionist

Loyalist Veterinary Hospital
06.2001 - 08.2003

Bachelor of Arts - Psychology Major And Legal Studies Degree

University of Waterloo

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Erin Callaghan