Erin Burgess
Edmonton
Summary
Ophthalmic care professional with thorough understanding of eye health and patient management. Proven ability to support ophthalmologists in various procedures, ensuring smooth operations and patient satisfaction. Known for effective teamwork and adaptability to changing clinical needs, proficient in diagnostic testing and patient education.
Overview
23
23
years of professional experience
Work History
Ophthalmic Technician
Retina Imaging Centre
06.2018 - 07.2022
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
- Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
Ophthalmic Technician & Surgical Coordinator
Alberta Eye MD
09.2012 - 10.2017
- Patient history chart taking
- Clinic Patient Admitting
- Testing and measuring visual acuity
- Visual Field testing, OCT imaging, Fundus Photography, Corneal Topography measurement taking
- Applying eye drops and medications
- Assist with contact lens fitting and patient instructions
- Preparation and assistance with clinic procedures
- Extensive knowledge of medical terminology
- Act as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations
- Schedule all patient surgeries and pre-operative appointments, including those with the patient’s primary care physician, surgical facility ophthalmologist or technician
- Schedule regular and post-operative appointments
- Notify patient of all scheduled appointments
- Prepare surgery folders and post-op kits
- Collect all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and signed consent forms, and transfer to surgical facility
- Answer all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns
- Perform other administrative tasks as assigned
- Act as backup to other administrative staff members as needed by the company
- Work with the billing department to collect deductibles from surgery-related charges
- Coordinated with facilities to set up surgeries for 3 Ophthalmologists.
- Answered phone calls and messages for a 7 physicians medical facility, scheduling appointments, and handling patient inquiries.
Administrative Assistant
Accenture Canada Inc.
10.2010 - 09.2012
- Administrative support for the VP of Marketing and 4 Senior Marketing Managers
- Calendar Management, Meeting Scheduling, Travel Arrangements, Expenses
- Creating PowerPoint Presentations
- Event Planning for Departmental annual events and quarterly meetings
- Administration and coordination of department training courses
- Administration of teams expenses
- Marketing department operating budget using Microsoft Excel
- Organization and coordination for employee recruiting process
- External Organizations – support with media agencies, printing firms, suppliers, travel agencies
- Executed Annual Company Meeting Logistics - VP was Key Sponsor of event
Administrative Assistant
National Resource Partners Inc.
09.2007 - 02.2010
- Handle multiple priorities, meet deadlines in a fast paced environment
- Responsible for calendar management for the Directors and Associates
- Maintain databases by managing client and candidate files
- Administrative duties including filing, faxing, scanning, email replying
- Assist in the creation of marketing brochures and quarterly newsletters
- Updating bi-weekly reports
- Responsible for website design and maintenance
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Marketing Training Coordinator
Microsoft Canada Co.
01.2006 - 08.2007
- Coordinate execution of quarterly internal employee training courses
- Drive and monitor registrations of training
- Developed internal communications website
- Event planning for departmental annual events and quarterly meetings
- Organization and coordination for employee recruiting process
- Manage employee recognition program
- Execute annual holiday fund raising program
- Trained and mentored new personnel hired to fulfill various roles.
Executive Assistant
Microsoft Canada Co.
10.2002 - 01.2006
- Administrative support for the VP of Marketing and 4 Senior Marketing Managers
- Calendar Management, Meeting Scheduling, Travel Arrangements, Expenses
- Creating PowerPoint Presentations
- Event Planning for Departmental annual events and quarterly meetings
- Administration and coordination of department training courses
- Administration of teams expenses
- Marketing department operating budget using Microsoft Excel
- Organization and coordination for employee recruiting process
- External Organizations – support with media agencies, printing firms, suppliers, travel agencies
- Executed Annual Company Meeting Logistics - VP was Key Sponsor of event
Group Administrative Assistant
Microsoft Canada Co.
05.2001 - 10.2002
- Administrative support for 6 Marketing Managers
- Extensive use of Word, Excel, Outlook and PowerPoint
- Managing and scheduling daily calendar and meeting schedule for group managers
- Preparing reports and presentations, managing meeting/travel arrangements and event planning for offsite team activities
- Co-ordination of incoming/outgoing mail and courier packages
- Administration of team expenses and operating budget using Microsoft Excel
Office & Marketing Assistant
Microsoft Canada Co.
07.1999 - 01.2001
- Providing administration for Regional Sales Manager and 2 Sales Reps
- Managed daily calendar appointments, travel arrangements, hotel and conference facility bookings
- Preparation of letters, presentation material, meeting papers and sales reports
- Assisted Event Manager with local event logistics , product launches, client golf tournaments, quarterly business meetings
- Coordinated training events to sales accounts and partners
- Maintain/Input into sales database
Education
20/20 Vision Certification -
JCAHPO
Edmonton, AlbertaProject Management Course -
Schulich School of Business, York University
Toronto, OntarioAdvertisting Agency Training -
Media Profile
Toronto, OntarioHigh School Diploma -
Orangeville District Secondary School
Orangeville, OntarioSkills
- Extensive Ophthalmic Experience
- Strong Organizational Skills
- Proactive Problem Solving
- Strong Ethical Standards
- Excel in Fast-Paced Environments
- Collaborative Teamwork
- Strong Verbal Communication Skills
- Advanced Written Communication
Timeline
Ophthalmic Technician
Retina Imaging Centre
06.2018 - 07.2022
Ophthalmic Technician & Surgical Coordinator
Alberta Eye MD
09.2012 - 10.2017
Administrative Assistant
Accenture Canada Inc.
10.2010 - 09.2012
Administrative Assistant
National Resource Partners Inc.
09.2007 - 02.2010
Marketing Training Coordinator
Microsoft Canada Co.
01.2006 - 08.2007
Executive Assistant
Microsoft Canada Co.
10.2002 - 01.2006
Group Administrative Assistant
Microsoft Canada Co.
05.2001 - 10.2002
Office & Marketing Assistant
Microsoft Canada Co.
07.1999 - 01.2001
20/20 Vision Certification -
JCAHPO
Project Management Course -
Schulich School of Business, York University
Advertisting Agency Training -
Media Profile
High School Diploma -
Orangeville District Secondary School
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