Erin Burchard
Ottawa
Summary
High-achieving Forensic Psychology undergraduate at Carleton University (12.00 Major CGPA) with strong foundations in quantitative/qualitative research design, behavioral analysis, and data synthesis. Experienced in high-volume, dynamic environments requiring rapid decision-making, ethical discretion, de-escalation, and clear communication. Seeking to apply strong analytical skills, empirical research training, and proven high-stress communication to a dynamic role in clinical support, research, or human services.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Server
Bar Fuoco
Chagrin Falls, OH
04.2025 - 08.2026
- Adapted communication strategies to manage high-volume guest flow, enhancing customer satisfaction.
- Multi-tasked in fast-paced, high-stress environment, ensuring accuracy and calm under pressure.
- Trained new staff on menu items and service protocols to enhance team performance.
Server’s Assistant
JoJo’s Bar
Chagrin Falls, OH
04.2025 - 08.2026
- Coordinated operational logistics between front-of-house staff and kitchen personnel to enhance service delivery.
- Conveyed detailed product information to guests while ensuring compliance with service and safety standards.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
Lifeguard
Chagrin Lakes Club
South Russell, OH
06.2023 - 08.2024
- Monitored high-density facility areas for potential hazards, ensuring a safe environment for all visitors.
- Communicated and enforced safety regulations to diverse groups, fostering compliance and enhancing overall safety culture.
- Developed and implemented effective communication strategies for emergency situations.
Shift Manager (Promoted from Ambassador)
Jeni’s Splendid Ice Creams
Chagrin Falls, OH
03.2022 - 08.2023
- Supervised and mentored team members, ensuring adherence to operational, safety, and compliance guidelines.
- Managed daily financial earnings exceeding $10,000 with high accuracy; maintained precise inventory records through Microsoft Excel.
- Resolved operational bottlenecks and customer concerns during peak-volume conditions using calm de-escalation techniques to enhance customer satisfaction.
- Oversaw management activities since September 2022
Education
Bachelor of Arts (Honours) - Forensic Psychology
Carleton University
Ottawa, ON05.2028
High School Diploma -
Chagrin Falls High School
Chagrin Falls, Ohio05.2024
Skills
- Methodologies: Literature Reviews, Qualitative & Quantitative Data Analysis, Experimental Design, Ethical Research Practices
- Technical & Tools: Microsoft Excel (Data Entry/Management), APA Format (7th Ed), Academic Databases (PsycINFO, PubMed, Web of Science)
- Core Competencies: Information Synthesis, Risk & Environmental Assessment, De-escalation techniques, Discretion & Confidentiality
Certification
- Smart Serve Certification — Certification #250903772414 | Issued September 2025
- TCPS 2: Core Certificate — Certificate # 000158523 | Issued August 2026
Timeline
Server
Bar Fuoco
04.2025 - 08.2026
Server’s Assistant
JoJo’s Bar
04.2025 - 08.2026
Lifeguard
Chagrin Lakes Club
06.2023 - 08.2024
Shift Manager (Promoted from Ambassador)
Jeni’s Splendid Ice Creams
03.2022 - 08.2023
Bachelor of Arts (Honours) - Forensic Psychology
Carleton University
High School Diploma -
Chagrin Falls High School