Erin Bunnell
Riverside
Summary
Driven professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Possesses strong skills in strategic planning, policy implementation, and conflict resolution. Demonstrated ability to streamline HR processes and contribute to overall team success. Known for providing high-quality support to all levels of staff while ensuring adherence to industry best practices and compliance regulations.
Overview
8
8
years of professional experience
Work History
Office Services Supervisor II
California Department of Social Services
Riverside
07.2021 - Current
- Supervise a team of 20 clerical staff, ensuring professionalism and dependability across in-person and remote settings.
- Develop and standardize comprehensive office procedures to enhance consistency and efficiency across four regions.
- Lead recruitment, hiring, and performance monitoring of clerical staff, including probation reports, appraisals, and performance escalation.
- Facilitate effective communication between staff and management to address personnel concerns.
- Manage attendance coordination for over 45 employees, processing timesheets, overtime hours, DOCK, MSAs, and conducting monthly audits of employee leave balances.
- Process initial FMLA, NDI, and SDI documents for compliance, and update department systems for LOA returns for prompt processing of RPAs.
- Complete onboarding and offboarding processes for new hires, transfers, and separations, ensuring timely personnel document processing.
Office Technician
Department of Social Services
Riverside
02.2020 - 07.2021
- Provided comprehensive administrative support by preparing documents, maintaining records, and organizing filing systems.
- Managed office operations, including scheduling, supply orders, mail distribution, and responding to inquiries, ensuring efficient workflow.
- Processed payroll forms and maintained confidential personnel records; for new hires, transfers, separations, including retirement, ensuring compliance with legal requirements and resolving discrepancies.
Office Technician
California Department of Corrections and Rehabilitation
Norco
05.2019 - 02.2020
- Scheduled appointments for 9 psychiatrists and managed departmental huddle reports, ensuring seamless operations.
- Assisted the Senior Supervising Psychiatrist with daily tasks, including webinar support and medication registry report submissions.
- Provided backup support to peers and completed external assignments, demonstrating initiative and resourcefulness in task execution.
Office Assistant
Department of Social Services
Riverside
09.2017 - 05.2019
- Assisted in the development and implementation of office policies and procedures.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed all functions related to customer service; transferring calls and answering questions; preparing and maintaining office statistical reports and logs on Excel spreadsheets.
Skills
- Team management and leadership
- Adaptability and flexibility
- Effective communication
- Attention to detail
- Policy interpretation
- Continuous learning
Timeline
Office Services Supervisor II
California Department of Social Services
07.2021 - Current
Office Technician
Department of Social Services
02.2020 - 07.2021
Office Technician
California Department of Corrections and Rehabilitation
05.2019 - 02.2020
Office Assistant
Department of Social Services
09.2017 - 05.2019
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