Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Brown

Hawthorne

Summary

Dedicated team player, seeking a position with a well-respected company where I can utilize my customer service knowledge and healthcare experience to grow and become a strong asset.

Experienced in delivering efficient guest service while adhering to safety standards, with a strong background in promoting brand initiatives and loyalty programs. Demonstrated proficiency in processing returns and order pickups, ensuring compliance with operational protocols. In previous roles, verified insurance coverage and provided patients with accurate benefit information, facilitating access to necessary care. Skilled in utilizing Microsoft Office applications and Electronic Medical Records, contributing to effective organizational and clerical tasks.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service

Target
Carson
04.2023 - Current
  • Provide efficient and accurate guest service in compliance with safety standards.
  • Promote brand launches, loyalty programs, and app features.
  • Process returns, order pickups, and drive-up services while maintaining compliance.

Patient Service Representative

Torrance Memorial Medical Center
Torrance
01.2023 - 04.2023
  • Verified insurance coverage and authorizations.
  • Provided accurate benefit information and assisted patients with access to care.

Patient Service Representative

White Memorial Medical Center
Los Angeles
01.2022 - 11.2022
  • Scheduled appointments and managed EMRs.
  • Verified insurance and organized staff coverage.
  • Created a welcoming front office environment.

Behavioral Health Technician

CARD
Torrance
01.2021 - 11.2021
  • Implemented behavior protocols and tracked client progress.
  • Assisted parents and caregivers in treatment plans.
  • Ensured safety and accurate documentation.

Lead Airport Ambassador

CLEAR
LAX
02.2017 - 01.2020
  • Led ambassador team promoting teamwork and customer satisfaction.
  • Increased CLEAR membership through sales and engagement.
  • Supported security processes and administrative tasks.

Externship

Shorr, Smith & Hurst General Surgery
Inglewood
05.2016 - 07.2016
  • Scheduled exams, verified insurance, and maintained patient records.
  • Assisted physicians with charting, exams, and rounds.
  • Stocked exam rooms and supported office operations.

Education

Diploma - Medical

American Career College
Long Beach, CA

High School Diploma -

Carson High School
Carson, CA

Skills

  • Customer service
  • Medical terminology
  • Patient care
  • Clerical experience
  • Microsoft Office (Excel, PowerPoint, Word)
  • Electronic Medical Records (EMR)
  • HIPAA compliance
  • Vital signs
  • Organizational skills
  • Sales & POS systems
  • Guest service
  • Brand promotion
  • Order processing

Certification

  • CPR Certification
  • Medical Assistant

Timeline

Cashier/Customer Service

Target
04.2023 - Current

Patient Service Representative

Torrance Memorial Medical Center
01.2023 - 04.2023

Patient Service Representative

White Memorial Medical Center
01.2022 - 11.2022

Behavioral Health Technician

CARD
01.2021 - 11.2021

Lead Airport Ambassador

CLEAR
02.2017 - 01.2020

Externship

Shorr, Smith & Hurst General Surgery
05.2016 - 07.2016

Diploma - Medical

American Career College

High School Diploma -

Carson High School
Erin Brown