Erin Boyd
Georgetown,ON
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Mill Ridge Family Dental
07.2021 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Dining Room Server
The Keg Steakhouse
01.2015 - 02.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Education
High School Diploma -
Georgetown District High School
Georgetown, ON08.2024
No Degree - Dental Assiting
Anderson College
Kitchener08.2024
Skills
- Extremely organized
- Excellent communication skills
- Professional
- Strong positive customer service skills
- Microsoft Office
- Eagerness to learn
Languages
English
Full Professional
Certification
CPR Certified
Ceritification in Products and Services of Credit Union
Timeline
Dental Receptionist
Mill Ridge Family Dental
07.2021 - Current
Dining Room Server
The Keg Steakhouse
01.2015 - 02.2021
High School Diploma -
Georgetown District High School
No Degree - Dental Assiting
Anderson College
CPR Certified
Ceritification in Products and Services of Credit Union
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