ERIN BOUROUH
Windsor,Canada
Summary
Results-proven Manager/Keyholder with experience leading teams and optimizing operations across diverse industries, including finance (AMEX), hospitality (restaurant), and retail (Rexall). Proven expertise in managing day-to-day business activities, ensuring exceptional customer service, and driving sales performance. Adept at supervising staff, handling inventory, managing cash flow, and implementing strategies to enhance customer satisfaction. Strong communicator with the ability to motivate teams and ensure compliance with company policies. Recognized for a proactive approach to problem-solving and achieving operational excellence. Ready to bring leadership, reliability, and a customer-centric focus to any management role.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Above & Beyond Massage Therapy
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Call Center
AMEX
01.2014 - 01.2016
- Provided high-quality customer service by addressing inquiries, concerns, and requests from AMEX cardholders, ensuring a positive customer experience.
- Listened to and empathized with customer concerns, de-escalating difficult situations, and providing timely solutions while adhering to company policies.
- Met or exceeded performance targets related to call resolution, customer satisfaction, and sales goals, while maintaining adherence to company policies.
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
Bartender/Server
Restaurant
01.2013 - 01.2014
- Worked closely with other servers, bartenders, and kitchen staff to ensure smooth service operations and guest satisfaction.
- Addressed customer concerns or complaints in a calm and professional manner, resolving issues to ensure a positive experience for all guests.
- Served food and beverages to customers, ensuring the correct order delivered in an attractive and timely manner, while adhering to restaurant standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cosmetic Manager
REXAL pharma plus
01.2009 - 2013
- Oversaw the inventory and display of cosmetics, skincare, and beauty products, ensuring that stock levels were maintained and products were well-organized on the sales floor.
- Trained, mentored, and supervised sales associates and beauty advisors on product knowledge, sales techniques, customer service, and store policies. Ensured team members were knowledgeable about the latest beauty trends and product launches.
- Analyzed sales data and customer feedback to identify trends, popular products, and areas for improvement. Provided regular reports to management on sales performance and inventory status.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Maintained accurate inventory and sales records for department.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted customers with skincare concerns by offering tailored solutions based on their individual needs.
- Collaborated with store management to develop successful in-store events, driving foot traffic and brand awareness.
3rd Key Holder
Cleo
2000 - 2007
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
- Supported marketing initiatives by distributing promotional materials and organizing special events instore.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
Education
Bachelor of Arts - Family And Social Relations
University of Windsor
Windsor2009
Concurrent Education With A B.A And E.C.E - Bachelor Of Education
University of Windsor
Windsor2009
Associate of Arts - Early Childhood Care And Education
St. Clair College of Applied Arts And Technology
Windsor2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Schedule management
- Professional demeanor
- Service-oriented mindset
- Customer service
- Attention to detail
- Problem-solving
Languages
English
Full Professional
Timeline
Receptionist
Above & Beyond Massage Therapy
01.2025 - Current
Call Center
AMEX
01.2014 - 01.2016
Bartender/Server
Restaurant
01.2013 - 01.2014
Cosmetic Manager
REXAL pharma plus
01.2009 - 2013
3rd Key Holder
Cleo
2000 - 2007
Bachelor of Arts - Family And Social Relations
University of Windsor
Concurrent Education With A B.A And E.C.E - Bachelor Of Education
University of Windsor
Associate of Arts - Early Childhood Care And Education
St. Clair College of Applied Arts And Technology
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