Erin Best
Ottawa,Ontario
Summary
Results driven Delivery Specialist with over 15 years of work experience encompassing strategic project planning, risk management, customer centric collaboration and operational support. Strong ability to mobilize and implement required strategies and practices to meet deadlines and budgets. Expertise include spearheading initiatives, overseeing budgets and implementing strategic communications plans. Driven to simplify processes using agile methodologies and leading high performing teams to deliver value. Passionate about driving collaboration to ensure effective delivery while continuing to influence change.
Overview
7
7
years of professional experience
Work History
Manager - Technical Solutions
Canada Life
2022.01 - Current
- Leadership: Building high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Delivery : Oversee technical teams that consistently deliver on business objectives. While fortifying ongoing partnerships through strategic promotions of high impact technical solutions
- Coaching: Consistently cross-train existing employees to maximize team agility and performance. While ensuring a professional, organized, and safe environment for employees to thrive.
- Operations: Implement refined daily operations processes ,ensuring timely completion of tasks and adherence to company policies.
Senior Scrum Master - Digital Business Platforms
Export Development Canada
2019.01 - 2022.01
- Managed portfolio backlog with Product Owner
- Trained and mentored fellow scrum masters to drive continuous improvements in the discipline
- Strategically built and develop trusting relationships with internal and external partners
- Articulate clear sprint commitments and alignment to corporate objectives
- Refined delivery process to improve delivery efficiencies by 50%
- Spearheaded Release/Vendor/Financial management for the portfolio
- Refined alignment across three platform teams to deliver highest value products
- Lead the various technical teams in setting up the cloud infrastructure, migrations, feature enhancements
Project Manager - Integration and DevOps Platforms
Export Development Canada
2017.01 - 2019.01
- Organized and managed day to day project activities to drive results
- Spearheaded adoption of agile practices in the squad to drive to delivery efficiencies - improving cycle times by 30%
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Managed budgets and financial forecasting for multiple projects, maintaining cost control while delivering desired outcomes.
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
Education
BACHELOR OF COMMUNICATION -
Carleton University
CERTIFIED PRODUCT OWNER -
Scrum Alliance
01.2020
PMP DESIGNATION -
Project Management Institute
01.2019
CERTIFIED SCRUM MASTER -
Scrum Alliance
01.2018
Skills
- Team Leadership
- Operations Management
- Stakeholder Management
- Complex Problem-Solving
- Staff Training and Development
- Product Management
- Risk Management
- Teamwork and Collaboration
Timeline
Manager - Technical Solutions
Canada Life
2022.01 - Current
Senior Scrum Master - Digital Business Platforms
Export Development Canada
2019.01 - 2022.01
Project Manager - Integration and DevOps Platforms
Export Development Canada
2017.01 - 2019.01
BACHELOR OF COMMUNICATION -
Carleton University
CERTIFIED PRODUCT OWNER -
Scrum Alliance
PMP DESIGNATION -
Project Management Institute
CERTIFIED SCRUM MASTER -
Scrum Alliance
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