Erin Bentley
Woronora Heights
Summary
I am a hardworking university student seeking employment in hospitality. With 3 years experience in hospitality, and further experience in customer service, I will bring a motivated attitude and dedicate myself to providing customers with the best service. I have strong communication skills and work well in a team setting. I am able to function well under pressure and in fast paced environments. I am a positive and adaptable individual who is always willing to learn.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Bullwheel Restaurant
11.2024 - Current
- Provide quality service in a fast paced dining environment and during peak periods at the ski resort without sacrificing attention to detail or guest rapport
- Handling of alcohol including corking of wine at the table
- Working with POS systems to place orders and manage transactions at the table
Supervisor/Server
Bobbys Bar and Restaurant
11.2023 - 11.2024
- Provide professional and efficient service in a fast paced, fine dining environment, including the handling of alcohol and corking of wine at tables
- Assisted in the opening and establishment of the restaurant as an original staff member
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Communicate effectively with kitchen staff while running the pass, ensuring all food is delivered to correct tables and minimising mistakes between the floor and kitchen
- Assisted in training new staff, providing extensive knowledge of the role in a positive training environment
- Collaborated with team members to consistently provide efficient service during peak hours
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
Server
Zimzala Restaurant
06.2022 - 10.2023
- All rounder position with bar duties and front of house duties, including handling of alcohol
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Assisted in the training of new staff by drawing upon my experiences and providing a calm and positive learning environment
Server
Wiggins BBQ Food Truck
12.2021 - 06.2022
- Duties included taking orders, serving food and general cleaning duties
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Cafe All Rounder
Smoke and Soda Cafe
12.2020 - 03.2022
- All rounder role with barista and front of house duties in fast paced cafe environment
- Assisted in training new hires, providing guidance on cafe standards and best practices
- Demonstrated strong multitasking skills by managing multiple tables, handling transactions and making coffee simultaneously without compromising service quality
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Worked with POS system to place orders, manage bills, and handle complimentary items
General Store Assistant
IGA Cronulla
08.2019 - 12.2020
- Duties included serving customers on the register, packing and filling stock, general cleaning and tidying duties
- Ensured proper and safe handling of large amounts of cash when balancing tills
- Implemented positive communication with customers and drew upon knowledge when responding to customer needs
Education
BACHELOR OF LAWS/BACHELOR OF SOCIAL SCIENCE - CRIMINOLOGY
University of Wollongong
12-2027
HIGH SCHOOL CERTIFICATE -
St John Bosco College
12-2021
Skills
- Ability to Work Under Pressure
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Hard Working
- Customer Service
- Knowledge of POS Systems
- Transaction Handling
- Alcohol Knowledge and Service
- Complaint Resolution
- Time management
- Strong multitasking
Hobbies and Interests
- Sport
- Skiing
- Travel
- Reading
Certification
NSW Responsible Service of Alcohol Competency, 10/2027
BC Serving It Right, 07/2029
Timeline
Server
Bullwheel Restaurant
11.2024 - Current
Supervisor/Server
Bobbys Bar and Restaurant
11.2023 - 11.2024
Server
Zimzala Restaurant
06.2022 - 10.2023
Server
Wiggins BBQ Food Truck
12.2021 - 06.2022
Cafe All Rounder
Smoke and Soda Cafe
12.2020 - 03.2022
General Store Assistant
IGA Cronulla
08.2019 - 12.2020
BACHELOR OF LAWS/BACHELOR OF SOCIAL SCIENCE - CRIMINOLOGY
University of Wollongong
HIGH SCHOOL CERTIFICATE -
St John Bosco College
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