Summary
Overview
Work History
Education
Skills
Timeline
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Erin Altenburg

Winnipeg,MB

Summary

Customer service representative with over six years’ experience in telephone and face-to-face customer service. Experience with sales, technical knowledge and customer care. Knowledgeable with addressing customer complaints, communicating with customers about new product options and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain full time employment position in a customer service role. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Owner and Esthetician

Erin Irene Artistry
Winnipeg , Manitoba
01.2018 - Current
  • Business administrative duties, including expense tracking, scheduling, and invoicing
  • Communication and customer support, building lasting customer relationships
  • Brand management and marketing via social media
  • Experience handling sensitive information with care
  • Filing, creating reports, and other general administrative duties
  • Resolving conflict with different types of individuals by communicating from a place of empathy
  • Aim to be a great listener; ask questions, seek clarification
  • Set pricing structures according to market analytics and emerging trends.
  • Reviewed legal documents related to business operations.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Developed strategic plans to increase profitability and efficiency.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed policies and procedures for the organization.
  • Ensured compliance with local, state, and federal regulations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Maintained relationships with existing clients by providing superior customer service.
  • Resolved customer service issues promptly while providing excellent customer care.

Educator

The Canadian Beauty Academy
Winnipeg, Manitoba
01.2023 - 12.2024
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Managed and organized class records and reports.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Managed classroom materials and equipment such as textbooks, laptops, projectors.
  • Provided appropriate feedback on work, behavior, and attitude towards learning.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Managed inventory and supplies to ensure materials were available when needed.

Community Support Worker

Dryden Volunteer and Recruitment Center
Dryden, Ontario
01.2016 - 01.2018
  • Supported vulnerable individuals by providing supervision, care, and guidance
  • Used problem-solving skills to manage conflict professionally
  • Created meal plans and activities for individuals to serve specific needs
  • Provided emotional and behavioral support
  • Supported and monitored their healthcare needs, including administering medication and temperature checks
  • Provided support to individuals with disabilities in activities of daily living.
  • Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
  • Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
  • Assisted clients in developing life skills and independent living abilities.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
  • Created a safe environment by identifying potential risks and implementing appropriate interventions.
  • Organized social events to promote community involvement among clients.
  • Supervised daily hygiene and skills to promote self-sufficiency.
  • Responded quickly to emergency situations involving clients in order to protect their safety.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Maintained accurate records and documented client data in company databases.
  • Facilitated recreational activities that encouraged socialization and skill development.
  • Monitored medications and assisted with medication administration as needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Body Modification Certificate -

01.2020

Applied Suicide and Prevention Training -

01.2018

Crisis Prevention and Intervention Training -

01.2017

First Aid Level 2 -

01.2016

Esthetics Certification -

01.2015

WHIMIS Training -

01.2014

High School Diploma -

Dryden High School
01.2013

Skills

  • Communication skills
  • Customer service
  • Administrative skills
  • Microsoft Office
  • Administrative oversight
  • Small business operations
  • Brand strategy planning
  • Business planning
  • Business administration
  • Marketing
  • Marketing tactics
  • Product branding
  • Sales strategy development

Timeline

Educator

The Canadian Beauty Academy
01.2023 - 12.2024

Owner and Esthetician

Erin Irene Artistry
01.2018 - Current

Community Support Worker

Dryden Volunteer and Recruitment Center
01.2016 - 01.2018

Body Modification Certificate -

Applied Suicide and Prevention Training -

Crisis Prevention and Intervention Training -

First Aid Level 2 -

Esthetics Certification -

WHIMIS Training -

High School Diploma -

Dryden High School

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