Erin Alexander
Sacramento
Summary
Excited service writer looking to find a career at an established shop. Ready to continue excelling in customer relationship management and service coordination. Expert in utilizing fleet management systems to enhance operational efficiency and create precise invoices. Committed to delivering exceptional service and fostering strong client relationships in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Service Writer
Prime Auto Repair
Citrus Heights
08.2022 - Current
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated service appointments and ensured timely vehicle check-ins.
- Documented customer vehicle issues and communicated details to technicians.
- Collaborated with team members to streamline service operations and workflow.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Utilized fleet repair management systems such as Holman, Auto Integrate, and Wheels to streamline fleet service operations.
Service Writer
North Highlands Tire Pros
Sacramento
06.2018 - 12.2021
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created accurate estimates to inform customers of service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Utilized fleet repair management systems, including Holman, AutoIntegrate, Wheels, and Ict, to enhance service efficiency.
Education
High School Diploma -
W.E.B Du Bois
Fresno, CA06-2012
Skills
- Customer relationship management
- Vehicle Check Ins
- Service coordination
- Invoice creation
- Fleet management systems
- Estimate preparation
- Processing Payments
- Experience with Mitchel1 and Tekmetic Point of sale Systems
Timeline
Service Writer
Prime Auto Repair
08.2022 - Current
Service Writer
North Highlands Tire Pros
06.2018 - 12.2021
High School Diploma -
W.E.B Du Bois
Similar Profiles
Tony ThaoTony Thao
Lead Automotive Technician/Supervisor at Autogear Performance Full Auto Repair Tires and RepairLead Automotive Technician/Supervisor at Autogear Performance Full Auto Repair Tires and Repair
Tania GonzalezTania Gonzalez
General Manager at National Prime Finance / National Prime Auto SalesGeneral Manager at National Prime Finance / National Prime Auto Sales
Sonny RowlandSonny Rowland
District Manager at One Auto Club DBA Midas, Speedee Auto RepairDistrict Manager at One Auto Club DBA Midas, Speedee Auto Repair
Ariana GanawayAriana Ganaway
Student Assistant at CALPIAStudent Assistant at CALPIA
Francisco ValdiviaFrancisco Valdivia
Warehouse Supervisor at Tony's Fine FoodsWarehouse Supervisor at Tony's Fine Foods