Erik Estrada
Indio
Summary
Dynamic sales consultant with proven expertise in consultative sales, lead generation, and strategic planning. Demonstrated success in driving sales growth and enhancing customer experiences through effective relationship management.
Overview
30
30
years of professional experience
Work History
Sales Consultant
Southern Glazer's Wine and Spirits
Indio, CA
03.2009 - Current
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted product presentations and tastings to enhance customer engagement and understanding.
- Collaborated with marketing teams to create targeted promotional campaigns for new products.
- Analyzed market trends and competitor activities to identify opportunities for strategic sales initiatives.
- Evaluated customer feedback to refine service delivery and enhance client satisfaction scores.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained a sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
Clubhouse Manager
Indian Wells Golf Resort
Indian Wells, CA
07.2007 - 01.2009
- Involved with the development of the new clubhouse.
- Managed daily operations, ensuring seamless service and guest satisfaction in a high-volume environment.
- Led staff training programs, enhancing team performance and operational efficiency through skill development.
- Developed and executed event planning strategies, elevating guest experiences for tournaments and special occasions.
- Monitored compliance with health and safety regulations, ensuring a safe environment for staff and guests.
- Analyzed customer feedback to drive continuous improvement initiatives within clubhouse operations.
- Improved employee retention through effective hiring, training, and performance evaluation practices.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for the residents to enjoy.
- Oversaw budget management, optimizing resources while maintaining high standards of service delivery.
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Ensured seamless communication between departments by holding regular meetings with team leaders to discuss goals and progress updates.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
Clubhouse Manager
Rancho La Quinta Country Club
La Quinta, CA
09.2002 - 06.2007
- Managed daily operations to provide seamless service and guest satisfaction in a high-volume environment.
- Implemented strategic marketing initiatives, increasing membership engagement and promoting club events effectively.
- Created an environment of teamwork among staff members with regular recognition programs and team-building events designed to foster collaboration.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Demonstrated commitment to continuous improvement by attending industry conferences and seminars to stay updated on current trends in club management.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed and executed event planning strategies, elevating guest experiences for tournaments and special occasions.
- Oversaw budget management, optimizing resources while maintaining high standards of service delivery.
- Led staff training programs, enhancing team performance and operational efficiency through skill development.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
Clubhouse Manager
El Caballero Country Club
Tarzana, CA
06.2000 - 09.2002
Director of Food and Beverage
Marbella Country Club
San Juan Capistrano, CA
09.1999 - 09.2002
Director of Food and Beverage
Red Hill Country Club
Rancho Cucamonga, CA
09.1996 - 09.1999
Education
Bachelor of Arts - Hospitality Management
California State Polytechnic University, Pomona
Pomona, CAGeneral Studies
El Camino College
Torrance, CASkills
- Time management
- Customer relationship management
- Objection handling
- Strategic planning
- Consultative sales
- Lead generation
- Customer oversight
Timeline
Sales Consultant
Southern Glazer's Wine and Spirits
03.2009 - Current
Clubhouse Manager
Indian Wells Golf Resort
07.2007 - 01.2009
Clubhouse Manager
Rancho La Quinta Country Club
09.2002 - 06.2007
Clubhouse Manager
El Caballero Country Club
06.2000 - 09.2002
Director of Food and Beverage
Marbella Country Club
09.1999 - 09.2002
Director of Food and Beverage
Red Hill Country Club
09.1996 - 09.1999
Bachelor of Arts - Hospitality Management
California State Polytechnic University, Pomona
General Studies
El Camino College