Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Erika Mae Samalca

Edmonton,AB

Summary

Personable and dedicated customer service enthusiasts with extensive experience in the industry. A team player with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

A recent graduate with an organized and motivated mindset, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Assistant Manager

Dollorama
Edmonton, AB
01.2024 - 04.2024
  • Provides support to the Store Manager in overseeing the daily retail store operations
  • Acts as the Manager on Duty (MOD) in the absence of the Store Manager
  • Inventory counts are done for the supply accuracy of goods and to ensure that established merchandising practices are followed
  • Receives and coordinates with goods deliveries
  • Participate in breaking skids, followed by sales area displays
  • Executes proper displays following standard zonogram plan
  • Handles Till working with the team, to support them with any associated concerns
  • Handles end-of-day sales performance records.
  • Executed all merchandising directives accurately according to planograms.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Implemented loss prevention measures to protect against shoplifting or theft incidents.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Conducted regular inventory checks to ensure the accuracy of stock levels.

Administrative Assistant / Franchise Sales Associate

Bailey Brown The Franchise Agency
05.2023 - 07.2023
  • As an Administrative assistant, I provide comprehensive support to teams and clientele
  • Some of my key achievements include managing calendars and scheduled appointments for executives and ensuring optimal time management and coordination
  • Implemented a digital filing system, reducing paper usage by 60% and improving accessibility and efficiency in retrieving documents
  • As a Franchise Sales associate, I play a crucial role in increasing sales and expanding the franchise network
  • To increase franchise sales by 25% within the first year through targeted marketing strategies and lead generation initiatives by conducting market research and analyzing consumer trends, identifying potential growth areas, and targeting them with tailored sales campaigns.
  • Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.

Educational Coach - Volunteer

Management Designations ( A Division of Navigating for Success Inc. )
Edmonton, NL
09.2022 - 04.2023
  • Assisted students in selecting courses to align with their interests and abilities.
  • Provide student applicants with fundamental academic skill competencies throughout diploma or degree programs, as well as coaching on education skills during their transitions to Canada.
  • Engage in active communication with the Management Designations team through scheduled meetings (in groups or teams) (MS Teams or Google Meet).
  • Engaged in reflective practice sessions designed to evaluate program effectiveness.

Front Desk Receptionist

Smith & Wight Opticians
10.2022 - 01.2023
  • Provides exceptional customer service and ensures smooth office operations
  • Answered incoming calls, directed them to appropriate personnel, and took messages.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Ensures documents are accurately labeled and placed in the appropriate files or folders
  • Physical and digital filing systems are up-to-date and organized
  • Assists colleagues in locating and retrieving specific documents as needed
  • Keeps a professional attitude at all times, handles incoming calls well, and extends a kind greeting to guests
  • Customer satisfaction increased by 25% as an outcome of the quick response to inquiries and resolution of concerns
  • Established a streamlined appointment scheduling system, resulting in a 90% reduction in client wait time.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Assisted with scheduling appointments for clients and visitors.

Branch Manager

Robinsons Appliances Corp.
07.2019 - 08.2021
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Managed staff scheduling, hiring, and training processes.
  • Resolved escalated customer complaints in a timely manner.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Created reports summarizing operational performance metrics for senior management review.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Monitored the financial performance of the branch on a monthly basis.
  • Conducted regular performance reviews for all employees in the branch.
  • Directed the daily operations of the branch, including customer service, human resources, sales, and marketing activities.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Assigned duties to employees and examined work for accuracy, neatness, and timeliness.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve their financial needs and promote branch loyalty.
  • Analyzed data to identify trends related to products, services, customers, and markets served by the branch.

Swing Manager

McDonald's
Doha, Qatar
09.2017 - 07.2018
  • Managed and trained a team of 15+ employees in daily operations and customer service.
  • Monitored inventory levels to ensure adequate stock for customers' needs.
  • Developed promotional campaigns to increase sales revenue and brand awareness.
  • Implemented operational procedures to ensure compliance with company policies and safety regulations.
  • Analyzed sales data from POS systems to identify trends in customer purchases and demographics.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Inspected all areas of the store regularly to ensure they were clean and properly stocked.
  • Enforced loss prevention measures throughout the store; performed investigations into suspicious activity.
  • Monitored cash registers throughout shifts; reconciled tills at the end of each shift according to company policy.
  • Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Maintained control of shift operations.

Branch Manager

Chemworld Marketing Corporation
03.2017 - 08.2017
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Managed staff scheduling, hiring, and training processes.
  • Resolved escalated customer complaints in a timely manner.
  • Overall, in charge of the daily operations.
  • Conduct performance evaluations in compliance with the company’s regulations.
  • Product presentations, such as perfume formulation, are conducted through seminars for client’s business ventures and entrepreneurship.
  • Daily sales performance monitoring is done to achieve the monthly sales quotas through the weekly sales report and product inventories.
  • Updates J.O. job order purchased online and via phone call coordinated with the warehouse department.
  • Coordinates internal marketing executions for branch profitability.
  • Managed staff scheduling, hiring, and training processes.

Store Officer

Puregold Price Club Inc.
, Philippines
03.2014 - 02.2016
  • Manages and motivates the team to increase sales profitability and ensure work efficiency.
  • Lead and supervised 20 people on a daily shift. Handled warehouse, non-food, and customer service departments.
  • In charge of merchandiser appraisals and performance reviews.
  • Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, or other documents.
  • Ensured all products were stored in accordance with company policy and procedures.
  • Resolved conflicts between customers and staff members professionally.
  • Conduct regular audits of stockroom areas to ensure proper organization is maintained.
  • Ensures that standard and qualitative customer service and operational performance are properly executed.
  • Organizes special events, promotions, and merchandising displays.
  • Responded quickly to complaints from customers related to products or services provided.
  • Maintained security standards within the store by monitoring customer activities closely.
  • Monitored stock levels and placed orders for new supplies as needed.
  • Managed the daily operations of the store, including opening and closing duties, restocking shelves.
  • Operated cash registers to process payments from customers.
  • Assisted customers with inquiries about purchases or product availability.

Restaurant Supervisor

Piadina Italian Restaurant
, Philippines
05.2013 - 02.2014
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Supervised and coordinated the activities of restaurant staff to ensure customer service standards were met.
  • Supervised daily opening and closing procedures, including checking equipment operation and verifying cash drawer amounts.
  • Monitored food supplies and ordered necessary items to maintain adequate stock levels.
  • Conducted regular inspections of the premises to ensure cleanliness, proper maintenance, and attractive displays.
  • Resolved customer complaints promptly and professionally.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Inspection of the dishes before they were served to verify that the presentation met quality standards.
  • Provided fast, friendly, and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Adhered to all food safety regulations.
  • Worked in cooperation with front and back-of-house staff to ensure smooth operations.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Operations Supervisor

SM Cinema - SM LIFESTYLE ENTERTAINMENT
, Philippines
08.2011 - 03.2013
  • Responsible for the operational concerns during the shift through efficient facility supervision of the snack bar; development; customer service; and marketing activities of the assigned area.
  • In charge of the security and maintenance of each cluster, customer relations, coordination, and administration of special promotions and marketing activities.
  • Administration of programs that will protect and enhance the overall operational performance and profitability of the assigned cluster.
  • Establish and implement necessary communication with the team for the improvement and awareness of quality issues, which corresponds to the improvement of operations and their performance.
  • Manage all staff designations, delegations, and other related operational concerns that need immediate attention and resolution.
  • Responsible for controllable operational expenses, which are coordinated through a projected budget based on profit and loss.
  • Performance Appraisal Evaluation Report (PARS) counseling, mentoring, and advice for possible performance growth.
  • Monitored staff performance and provided feedback for improvement.

Education

Post Graduate Diploma - Human Resource Management

NorQuest College
Edmonton, AB
12-2023

Bachelor of Arts - Psychology

Sto. Rosario San Jose Bulacan College
Philippines
03-1998

Skills

  • Microsoft Office 365/Google Workspace
  • Insurance claim processing
  • Clinic Master Navigation
  • Decision-making (out of the box)
  • Debit / Credit or direct billing
  • Detailed-Focused
  • Strong organizational skills
  • Dependable and Reliable
  • Managing schedules
  • Maintaining consistent and effective communication
  • Confidentiality
  • Fast-paced environment
  • CPR First Aid Training
  • Front Desk Receptionist
  • Exceptional customer service
  • Payment verification
  • Contact information verification
  • Insurance processing
  • Document sorting and categorization
  • Filing systems
  • Document labeling and placement
  • Document retrieval
  • Incoming call handling
  • Appointment scheduling
  • Operational and control rules enforcement
  • Productivity enhancement
  • Compliance with rules and regulations
  • Risk prevention
  • Appointment Scheduling
  • Clerical Support
  • Invoice Processing
  • Filing
  • Data Entry
  • Multi-Task Management
  • Health insurance processing
  • Computer Skills

Additional Information

I am writing to inform you that I am interested in the position as advertised. With a background in administrative support, and retail operations and my strong dedication to organizational efficiency, I am confident in my ability to contribute effectively to the company and team. Throughout my career, I have developed a diverse skill set that includes proficiency in handling office operations, managing schedules, coordinating meetings and other operational stints, and maintaining confidential records. My attention to detail and proactive approach consistently enabled me to streamline processes and enhance productivity within previous roles. My previous employment, initiates organized filing systems that reduced retrieval time by 60%, demonstrating my commitment to optimizing administrative procedures. My retail operational work experience in terms of people management, inventories, sales profitability, and achieving sales projections sets a record of 80% annual sales increment from 2020 - 2021. Additionally, my ability to prioritize tasks effectively allowed me to support senior management in managing calendars and communications, ensuring seamless operations. I am particularly drawn to a company's reputation for innovative solutions, commitment to community, integration, and diversity and I am eager to contribute to your continued success. My organizational skills, with dependability, adaptability, and a strong work ethic, qualify me for your team. Enclosed is my resume, which provides further details about my achievements and qualifications. I am excited and enthusiastic about the opportunity to discuss how my background, skills, and enthusiasm for your company can contribute to your administrative team. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to the company's ongoing success and other related job information that is essential for career growth and opportunities.

Affiliations

  • Member of Enliven Church Worship Ministry
  • Uber Driver, part-time

Accomplishments

Certificate of Excellence Brand Standard Visit 2018

McDonalds Muraikh Branch, Doha, Qatar.

Achieved 95% Standard Customer Service and Cleanliness

Certification

Basic First Aid: Level C CPR

St. John Ambulance Saint-Jean

Mar 12, 2024–Mar 12, 2027

Issued by : Alberta Council

DisruptHR YEG 10.0 - The Rebellious Future of HR

Polish Hall, 10960 104 Street NW, Edmonton, AB T5H 2W, Canada

November 22, 2023

Alberta Opioids Crisis

Understanding Opioid Addiction Treatment and Recovery

hosted by: ACSA - AB Construction Safety Association, January 31, 2023

LEADERS TOWARDS EFFECTIVE ADMINISTRATION & DISCIPLINE (LEAD)Eastwood Richmond Hotel September 17 – 18, 2019Administered by Ms. Cherie Lynn C. Nava, HR Manager

McDonald’s EXPERIENCE OF THE FUTURE (EOTF)

Barwa City, QATAR December 17 – 19, 2017 Administered by Ms. Cristina Reyes, Operations Manager

GREAT SERVICE EXPERIENCE and LEADERSHIP TRAINING SM Mall of Asia Complex January 23–24, 2012, Administered by Ms. Ailene Llado Business Unit Head Achievement:

Languages

English
Professional
Japanese
Limited

References

References available upon request.

Timeline

Retail Assistant Manager

Dollorama
01.2024 - 04.2024

Administrative Assistant / Franchise Sales Associate

Bailey Brown The Franchise Agency
05.2023 - 07.2023

Front Desk Receptionist

Smith & Wight Opticians
10.2022 - 01.2023

Educational Coach - Volunteer

Management Designations ( A Division of Navigating for Success Inc. )
09.2022 - 04.2023

Branch Manager

Robinsons Appliances Corp.
07.2019 - 08.2021

Swing Manager

McDonald's
09.2017 - 07.2018

Branch Manager

Chemworld Marketing Corporation
03.2017 - 08.2017

Store Officer

Puregold Price Club Inc.
03.2014 - 02.2016

Restaurant Supervisor

Piadina Italian Restaurant
05.2013 - 02.2014

Operations Supervisor

SM Cinema - SM LIFESTYLE ENTERTAINMENT
08.2011 - 03.2013

Post Graduate Diploma - Human Resource Management

NorQuest College

Bachelor of Arts - Psychology

Sto. Rosario San Jose Bulacan College

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Erika Mae Samalca