Erika Jean Hernandez
Bakersfield
Summary
Dynamic and dedicated professional with extensive experience in customer service and food safety practices, recognized as Employee of the Month at Babas Hot Chicken. Proven ability to collaborate effectively with teams while maintaining high standards of cleanliness and sanitation, ensuring exceptional guest satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Crew Member
Rasing Canes
Bakersfield
04.2025 - Current
- Delivered excellent customer service in a fast-paced dining environment to ensure guest satisfaction
- Prepared food items efficiently while following food safety and hygiene standards
- Accurately took orders, processed transactions, and maintained register accuracy using the POS system
- Maintained cleanliness and organization of workstations and dining areas throughout shifts
- Collaborated with team members to ensure timely, accurate order fulfillment and smooth operations
Hostess
Buck Owens Crystal Palace
Bakersfield
08.2024 - 04.2025
- Greeted and welcomed guests, ensuring a positive first impression and a friendly atmosphere.
- Managed reservations and coordinated seating to maintain an organized and efficient dining flow.
- Delivered menus and provided attentive service to ensure guests felt welcomed and informed.
- Coordinated table assignments with servers to optimize dining room efficiency and guest satisfaction.
- Handled customer inquiries and resolved concerns to maintain a high standard of service.
Crew Member
McDonald's
Bakersfield
09.2023 - 04.2025
- Provided fast, friendly, and accurate customer service in a high-volume environment
- Prepared and assembled food items according to company standards and food safety guidelines
- Operated cash registers and handled customer transactions with accuracy and efficiency
- Maintained a clean and organized workspace, including dining and kitchen areas
- Collaborated with team members to ensure smooth operations and timely service
Line Cook
Babas Hot Chicken
Bakersfield
01.2023 - 08.2023
- Prepared and cooked menu items to restaurant standards, ensuring high-quality and timely service in a fast-paced environment
- Maintained a clean, organized, and sanitary workstation in compliance with food safety regulations
- Collaborated with kitchen staff to improve workflow, reduce wait times, and exceed customer expectations
- Recognized as Employee of the Month for exceptional performance, reliability, and team contribution
Cashier
Chuck E Cheese
Bakersfield
04.2021 - 07.2022
- Operated cash register and processed customer transactions with accuracy and efficiency
- Assisted guests with purchasing tokens, redeeming tickets, and navigating games and promotions
- Provided exceptional customer service by answering questions and resolving issues promptly
- Maintained a clean, organized, and inviting front counter to enhance the guest experience
- Helped create a fun and welcoming environment for children and families
Cashier
Dos Tacos
Bakersfield
06.2020 - 04.2021
- Efficiently processed customer orders and operated the cash register with accuracy
- Delivered friendly and knowledgeable customer service by answering questions and ensuring order accuracy
- Maintained a clean, organized workspace while following health and safety guidelines
- Assisted with food preparation and restocked supplies to support smooth daily operations
Education
Some College (No Degree) - Sociology
Bakersfield College
Bakersfield, CASkills
- Multitasking effectiveness
- Issue management
- Cleaning and sanitation
- Team collaboration
- Food safety practices
- Customer service
Education and Training
other
Timeline
Crew Member
Rasing Canes
04.2025 - Current
Hostess
Buck Owens Crystal Palace
08.2024 - 04.2025
Crew Member
McDonald's
09.2023 - 04.2025
Line Cook
Babas Hot Chicken
01.2023 - 08.2023
Cashier
Chuck E Cheese
04.2021 - 07.2022
Cashier
Dos Tacos
06.2020 - 04.2021
Some College (No Degree) - Sociology
Bakersfield College
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