Erika J Lucero

Attended guest custumers with food and beverages service, giving them always a great experience in service. Managed opening and closing duties, including restocking items and help mantain a clean and safe work environment.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
• Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained order and cleanliness of reception area for professional and inviting atmosphere.

• Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
• Managed orders efficiently using POS systems, streamlining service processes.
• Resolved many guest complaints promptly, improving overall dining experience and loyalty.
• Maintained cleanliness and organization of dining areas, adhering to health regulations.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.