Erika Elizabeth Hernandez Rodriguez
Los Angeles
Summary
Detail-oriented supply chain professional with experience in customer service, logistics coordination, and purchasing operations. Proven ability to manage inventory, coordinate shipments, process purchase orders, and maintain strong vendor and client relationships. Skilled in optimizing supply chain processes, resolving discrepancies, and ensuring timely delivery of goods, while maintaining high levels of customer satisfaction. Recognized for strong organizational skills, cross-functional collaboration, and the ability to thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Purchase Coordinator
Camino Real Kitchens
Vernon
12.2025 - Current
- Prepared and processed purchase orders in accordance with company policies and budget requirements.
- Communicated with suppliers to negotiate pricing, terms, and delivery schedules.
- Tracked shipments and resolved discrepancies related to orders, deliveries, or billing.
- Monitored inventory levels, and collaborated with warehouse teams to prevent stock shortages or overstocking.
- Assisted in forecasting purchasing needs based on demand and sales trends.
- Maintained accurate records of orders, invoices, and vendor contracts.
Customer Service & Logistics
Camino Real Kitchens
Vernon
08.2025 - Current
- Prepare sales orders for carrier tendering (manifesting) by separating orders by region and weight.
- Coordinate with the Supply Chain Manager to request inventory transfers to outside warehouses, and combine transfers with LTL orders into full truckloads.
- Prepare pallet tags and shipping labels for warehouse operations.
- Request Bills of Lading (BOL) and Proof of Delivery (PODs) from carriers and warehouses as needed.
- Respond to carrier and warehouse communications regarding due date changes, and update shipping and delivery dates in the ERP system (NAV).
- Managed and monitored inventory levels across multiple warehouse locations to ensure accuracy and operational efficiency.
- Respond promptly to customer inquiries via phone and email, ensuring all issues are addressed in a professional and timely manner.
- Manage driver routing tasks, and ensure drivers are on schedule for timely deliveries.
Customer Service Representative
Fam Brands LLC
Los Angeles
11.2018 - 02.2025
- Assisted in training new team members on customer service procedures and company systems.
- Managed B2B customer accounts for major retail partners, including Costco, Walmart, BJ’s Wholesale Club, and Sam’s Club.
- Served as the primary point of contact for buyers and retail partners regarding order status, product details, shipping timelines, and inventory availability. Coordinated with production, warehouse, and logistics teams to ensure accurate and timely fulfillment of high-volume wholesale orders.
Education
High School Diploma -
Soledad Enrichment Academy
Los Angeles, CA06-2017
Skills
- Strong organizational and prioritization skills
- High attention to detail and data accuracy
- Computer literacy, with strong Excel and ERP skills
- Ability to multitask in a fast-paced manufacturing environment
- Strong problem-solving ability
- Training and mentoring
- Emotional intelligence and professional phone etiquette
- Teamwork and collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Purchase Coordinator
Camino Real Kitchens
12.2025 - Current
Customer Service & Logistics
Camino Real Kitchens
08.2025 - Current
Customer Service Representative
Fam Brands LLC
11.2018 - 02.2025
High School Diploma -
Soledad Enrichment Academy