ERIKA DENISE MENDOZA

• Current POC as medical support assistant for outpatient Mental Health department
• POC for Cardiology-Rheumatology specialty clinic.
• Check in/Check out patients in all specialty clinics
• Answer 50+ phone calls, direct calls to the appropriate department or person, and return calls when voicemails are left to ensure patients get the assistance they may need.
• Cross trained in specialty B and C clinics to assist when needed in other areas; Hematology/ Oncology, Endocrine and Infectious Disease clinics
• Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
• Streamlined patient check-in process with effective communication and organization skills.
• Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
• Built positive communication with patients to make patients feel comfortable during any encounters.
• Verify and update patient demographics when requested by the patient.
• Proficient in the use VA system applications needed to schedule appointments such as VSE, ICB, CPRS, CTM, ISS and more.
• Help guide throughout the VA when a Veteran, Visitor, Employee or any one in general needs help finding a location.
• Complete TMS trainings
• Document all patient encounters and alert clinical staff of such when needed to ensure appropriate action is taken.
• Coordinated patient appointments and managed scheduling to optimize clinic workflow.
• Attend Daily Huddles to help problem solving within the clinic.
• Work with clinical and administrative staff to improve servicing Veterans.
• Take the appropriate action to ensure requirements are being met in scheduling appointments, no more than 2 days after an order is entered.
• Facilitated communication between patients and medical teams to improve care coordination.
• Developed and maintained positive relationships with veterans to enhance service satisfaction.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
• Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
• Coordinated communication between healthcare providers and patients to ensure seamless service delivery.
• Provided training and support to new staff on operational procedures and electronic systems.
• Facilitated patient check-in and check-out processes, enhancing overall patient experience.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
• Interviewed patients to verify and update clinical and demographic records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

• Answer all calls for dealership and directs phone calls to respective departments (Service/ Finance/ Sales/ Parts/ Business office).
• Assisted customers w/ appointments w/ salesperson
• Scheduled prospective clients for test drive & Sales appointments.
• Assisted Sales department w/ incoming clients for appointments in showroom.
• Deescalated situations with clients on phone.
• Resolve complaints and delivered complaints designated departments.
• Delivered messages and packages to respective departments.
• Assisted business office w/ filing, verifying vehicle certification of sale.
• Assisting accounts payable with filing monthly expense reports and seal and processed checks.
• Assisted clients and customers with questions and concerns of each department.
• Managed front desk operations, ensuring seamless customer check-ins and service inquiries.
• Managed 70+ calls
• Streamlined communication between departments, facilitating efficient information exchange and service delivery.
• Assisted in maintaining showroom presentation standards, contributing to a welcoming customer environment.
• Reduced wait times for customers, swiftly attending to their needs upon arrival at the showroom.
• Managed front desk operations, ensuring smooth guest check-ins and effective communication.
• Coordinated appointment scheduling for sales team, optimizing daily workflow and client engagement.
• Processed incoming calls and redirected them to appropriate departments for timely responses.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• Led technical teams to ensure successful deployment of voting systems across various locations.
• Trained and mentored junior technicians on system operations and troubleshooting techniques.
• Coordinated installation processes, ensuring adherence to timelines and compliance standards.
• Streamlined support workflows to enhance response times and service quality for clients.
• Assisted and managed 100+ voters at voter site
• Handled logistics and setup/ breakdown of BMD (Ballot Marking Device) & Epollbooks at voting centers
• Tag all devices to ensure at end of day to ensure accuracy & safety of each device and all equipment
• Rebooted & Troubleshoot devices at voting center
• Assisted all voter center employees and volunteer w/ equipments
• Follow protocol to ensure accuracy and protection of ballots

Conducted compliance audits to ensure adherence to regulations and organizational policies.

• Developed and implemented training programs on regulatory requirements for staff.
• Reviewed and analyzed documentation to identify compliance gaps and recommend corrective actions.
• Collaborated with cross-functional teams to streamline compliance processes and enhance operational efficiency.
• Assist small & mid-size business obtaining all necessary employee labor law requirements
• Managed 100+ calls a day
• A weekly top compliance goal maker bringing in new and existing clients. Accomplishing daily goal and surpassing.
• Stayed current with latest changes to applicable regulatory standards and company procedures.