Erika Zen
Summary
Highly effective at managing wide-ranging tasks with great communication skills. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and leader of numerous personalities and individuals.
Overview
9
9
years of professional experience
Work History
Floor Manager and Server
Earls Restaurant And Bar
04.2019 - Current
- Promoted a positive work environment with proactive conflict resolution strategies
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Office Assistant
Alka Pool Ltd.
04.2018 - 04.2019
- Enhanced office efficiency by entering payables, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
Server Trainer and Server
Trattoria By Glowbal
07.2015 - 07.2018
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
Bachelor of Science - Biology
Capilano University
North Vancouver, BC12.2023
Diploma - Culinary Arts
Vancouver Community College
Vancouver, BC 10.2013
Skills
- Excellent communication skills
- Team leadership and supervision
- Flexible and adaptable
- Customer conflict resolution
- Analytical and critical thinking
Volunteer
Alpha Ecole Secondary School - 10/2023 to Current
- Provided support to students in the Biology 11 and 12 classroom regarding a wide array of material
- Provided support in the Learning Support Center to students of all ages and subjects
- Helped students in the culinary program by supervising knife skills and techniques
Edmonds Elementary School -
- Aided students in reading an writing
- Conducted physical education class
- Attended a field trip to the Vancouver Aquarium
Timeline
Floor Manager and Server
Earls Restaurant And Bar
04.2019 - Current
Office Assistant
Alka Pool Ltd.
04.2018 - 04.2019
Server Trainer and Server
Trattoria By Glowbal
07.2015 - 07.2018
Bachelor of Science - Biology
Capilano University
Diploma - Culinary Arts
Vancouver Community College
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