ERIKA YANG

Co-led clinical and operational management of 23-bed licensed co-ed residential recovery program, enhancing service delivery and client-centred care.

• Supervised and developed a multidisciplinary team of 10+ staff and 3 clinical specialists through recruitment, onboarding, performance management, coaching, and professional development.
• Provided therapeutic leadership through case consultation, collaborative care planning, and clinical oversight of complex client needs.
• Led the implementation of a new counselling model and advanced medication management system, while strengthening crisis response and risk-management protocols. Standardized incident response procedures, enhancing operational consistency, contributing to a 50-70% reduction in monthly incident reports.
• Managed program capacity by overseeing admissions, waitlists, referrals, and specialized VCH detox stabilization placements, optimizing resource allocation.
• Directed quality assurance and compliance through documentation oversight, file reviews, incident reporting, and regulatory monitoring.
• Directed team performance through clear role establishment, expectations, and systems, ensuring compliance with company policies and VCH licensing standards.
• Strengthened interdisciplinary collaboration with physicians, pharmacies, mental health professionals, and health authority partners to support coordinated care.
• Led continuous improvement initiatives by identifying operational gaps, implementing standardized processes, and monitoring adherence to program and regulatory requirements.

Acted as Interim Manager during a comprehensive residential program rebuild and reopening in preparation for a management transition, overseeing facility restructuring, staff recruitment, team development, and program stabilization. Implemented a facility-wide security camera system and strengthened operational standards to ensure VCH licensing compliance and regulatory readiness.

• Served as Interim Manager during a comprehensive residential program rebuild and reopening in preparation for a management transition, overseeing facility restructuring, staff recruitment, team development, and program stabilization. Implemented a facility-wide security camera system and strengthened operational standards to ensure VCH licensing compliance and regulatory readiness.
• Led recruitment, hiring, onboarding, and training to build and sustain a high-performing team.
• Reviewed and prioritized client referrals to enhance admissions flow and ensure appropriate placements and continuity of care.
• Managed program budget and financial activities, coordinating with contractors and vendors to align with facility operations and organizational goals.

• Provided individual and group counselling to clients facing substance use and mental health challenges, fostering recovery and resilience.
• Delivered individual and group counselling to clients with substance use and mental health challenges.
• Trained and mentored counsellors across multiple residential sites, facilitating onboarding and successful implementation of treatment programs.

• Facilitated crisis response, behavioral management, and harm-reduction interventions for high-risk offenders, enhancing life skills to decrease crime recidivism.
• Provided immediate crisis support to clients in distressful situations.
• Conducted assessments to identify client needs and appropriate interventions.
• Developed and implemented safety plans for individuals experiencing crises.

Managed a caseload of 50+ clients with complex mental health and substance use challenges, liaising with the Ministry of Social Development and Poverty Reduction. Completed assessments, coordinated benefits and entitlements, connected clients with community resources, maintained case files, and provided crisis intervention and life-skills support.

• Social Assistance Administration: Administered third-party social assistance programs, ensuring accurate distribution and compliance of statutory financial benefits to support client needs.
• Information Intake & Synthesis: Evaluated formal client referrals from Ministry offices, collecting detailed data on client history, barriers, and urgent needs to inform case management decisions.
• Case File Management: Maintained meticulous, up-to-date physical and electronic case files, ensuring detailed tracking of client interactions, milestones, and outcomes.
• Data Entry & Database Maintenance: Inputs complex client information and case updates into administrative tracking systems with high speed and accuracy.
• Reporting & Compliance: Authored structured progress reports and official documentation to provide the Ministry of Social Development with timely updates on participant status.
• Coordinated interactions among clients, case management teams, and Ministry staff to streamline communication processes.

• Facilitated transition for high-risk Indigenous men from federal custody through assessment, collaborative care planning, and structured reintegration support.
• Supported high-risk Indigenous men transitioning from federal custody through assessment, collaborative care planning, and structured reintegration support.
• Coordinated with Parole Officers, police, and National Monitoring System to ensure compliance and streamline care.