Erika Williams
Long Beach
Summary
Service-oriented Server with 10 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of FOH & BOH supervision. Adept at different POS systems as well as cash/card handling and server banking. Able to balance cash drawers and check out servers at end of day.
Overview
12
12
years of professional experience
Work History
Server/Manager
Off Street Cafe
09.2019 - Current
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set schedules for Number staff by planning and designating shifts and hours.
- Reconciled cash and credit card transactions to maintain accurate records.
Server
Pollys Pies
10.2012 - 06.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Took orders and delivered food items to residents in main dining room.
- Checked on needs of each table and retrieved additional items.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Created positive first impressions to build loyalty in return guests.
Medical Receptionist
Mosaic Family Care
11.2014 - 01.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Downey High School
Downey, CASkills
- Point of Sale Knowledge
- Food Preparation and Safety
- Stocking and replenishing
- High-Volume Dining
- Staff Management
- Natural leader
- Point of Sale (POS) system operation
- Food service background
- Passion for customer satisfaction
Timeline
Server/Manager
Off Street Cafe
09.2019 - Current
Medical Receptionist
Mosaic Family Care
11.2014 - 01.2018
Server
Pollys Pies
10.2012 - 06.2020
High School Diploma -
Downey High School
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