Erika Ventura
Pittsburg
Summary
Developed key skills in employee relations, conflict management, and organizational development in dynamic corporate environment. Seeking to transition into new field where these transferrable skills can be effectively utilized. Focused on creating positive workplace cultures and driving organizational success.
Overview
13
13
years of professional experience
Work History
Seasonal Sortation Associate
Amazon
11.2024 - Current
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Increased productivity by working collaboratively with team members to meet deadlines.
Store Manager
Spirit Halloween LLC
07.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
Receptionist
H&r Block
12.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Human Resources Manager
Target
11.2011 - 04.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
Education
High School Diploma -
Ygnacio Valley
Concord, CA06.2009
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Computer skills
- Customer service and support
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Professionalism
- MS office
- Human relations
Timeline
Seasonal Sortation Associate
Amazon
11.2024 - Current
Store Manager
Spirit Halloween LLC
07.2024 - 11.2024
Receptionist
H&r Block
12.2023 - 04.2024
Human Resources Manager
Target
11.2011 - 04.2022
High School Diploma -
Ygnacio Valley
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