Erika Trueman
Calgary
Summary
Experienced hostess and server with a passion for making guests feel both welcome and well taken care of. Known for being able to keep the atmosphere light and bubbly, creating meaningful connections with guests and coworkers, working well in team based environments, staying calm and being able to make light out of situations, and making every dining experience a positive dining experience. I enjoy and am able to thrive in fast-paced environments and take pride in providing friendly and attentive service every shift.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Boston Pizza Dalhousie
12.2024 - 06.2025
- Demonstrated excellent multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages swiftly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and exceptional guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Prepared and served alcoholic beverages to tables.
Hostess
Boston Pizza Dalhousie
02.2023 - 06.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Patiently and kindly took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Proven ability to multitask efficiently by balancing responsibilities such as answering phone calls, greeting guests, taking payments, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Managed and regulated waitlists, reservations, and walk ins using the 'dinetime' system.
Expo Host
Boston Pizza Dalhousie
02.2023 - 06.2025
- Kept track of multiple orders, in house and to go, simultaneously.
- Ensured food was sent out punctually and at the right temperature with no flaws.
- Clarified any confusion regarding order modifications or allergies with precise communication.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight time limits and a fast-paced environment.
- Maintained a cleanly and organized workspace to reduce confusion and mess up's within orders.
Education
High School Diploma -
Robert Thirsk Highschool
Calgary, AB05-2024
Skills
- Communication; Focused on maintaining positive customer experiences, resolving concerns efficiently, and working collaboratively with team members in a dynamic, fast-paced restaurant environment
- Collaborative; A strong ability to work seamlessly with colleagues in a demanding environment Focusing on supporting team goals, sharing and distributing responsibilities, and ensuring efficient service through open communication and mutual support
- Time Management; Able to prioritize tasks efficiently and swiftly, and can handle multiple responsibilities in bustling atmospheres without compromising quality
- Attentive; Displays patience and professionalism under pressure, effectively resolving any concerns or inquires guests may have with a calm and respectful attitude, ensuring exceptional guest experience
- Personable; Dedicated to creating personal and meaningful connections with guests by engaging attentively, tailoring interactions to individual preferences, anticipating needs, and ensuring a memorable experience
Languages
English
Native or Bilingual
Certification
Proserve
- Proserve License - 2025-01-07
Timeline
Server
Boston Pizza Dalhousie
12.2024 - 06.2025
Hostess
Boston Pizza Dalhousie
02.2023 - 06.2025
Expo Host
Boston Pizza Dalhousie
02.2023 - 06.2025
High School Diploma -
Robert Thirsk Highschool