Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Torres

Toronto

Summary

Dynamic and dedicated professional with a background in Hospitality and Tourism, currently pursuing a diploma in Social Service Work. Proven experience in customer service and event coordination in different sectors. Skilled in managing and resolving conflicts with a positive attitude, demonstrating strong teamwork abilities. Proficient in computer operations and knowledge of different programs, with a high level of energy and enthusiasm for collaborative work.

Overview

5
5
years of professional experience

Work History

Online Specialist

Griffen Manimpex Ltd
02.2022 - 04.2024
  • Coordinated and managed the shipping of products nationally and internationally, ensuring a smooth and efficient delivery experience.
  • Created and optimized products on various digital platforms, including Shopify, Poshmark, and eBay, maximizing product visibility and reach.
  • Developed and curated engaging content for social media, strengthening brand presence and fostering audience interaction.
  • Captured and edited product photography, ensuring high-quality images that highlighted the features and appeal of each item.
  • Actively participated in pop-up events, providing excellent customer service and driving sales in a dynamic, high-contact environment.
  • Proactively identified and resolved issues, offering quick and effective responses to customer inquiries to ensure their satisfaction.

Sales

Volare
12.2020 - 10.2021
  • Delivered outstanding customer service, fostering a welcoming and positive atmosphere for all visitors.
  • Actively participated in fairs and events, showcasing artisan products and engaging with customers to promote brand awareness.
  • Assisted in the creation and repair of handcrafted products, ensuring quality and craftsmanship in every item.
  • Supported social media efforts and brand image management, enhancing online presence and engagement with the community.
  • Handled cash transactions efficiently as a cashier, maintaining accurate financial records and providing a smooth checkout experience.

Recepcionist

Blue Doors Hotels
06.2019 - 03.2020
  • Facilitated seamless check-in and check-out processes, ensuring a welcoming and efficient arrival and departure experience for guests.
  • Assisted in the orientation of guests, providing information on hotel amenities and local attractions to enhance their stay.
  • Proficiently managed the reservation system, accurately processing bookings and maintaining up-to-date guest records.
  • Delivered exceptional customer service, addressing guest inquiries and concerns with professionalism and attentiveness.
  • Coordinated the creation and execution of engaging events, contributing to an enriched guest experience and community engagement.

Education

Diploma - Social Service Worker

George Brown College
Toronto, ON
04.2026

Bachelor Degree - Hospitality And Tourism Management

Universitaria Agustiniana
Bogota, Colombia
05.2019

Skills

  • Video Editing
  • Documentation and notes
  • Computer Skills
  • Understanding Customer Needs
  • Multimedia production
  • Customer Service
  • Conflict Resolution
  • Attention to Detail
  • CPR, First Aid, AED
  • Adaptable Sales Techniques
  • Shipping coordination
  • Marketing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Online Specialist

Griffen Manimpex Ltd
02.2022 - 04.2024

Sales

Volare
12.2020 - 10.2021

Recepcionist

Blue Doors Hotels
06.2019 - 03.2020

Diploma - Social Service Worker

George Brown College

Bachelor Degree - Hospitality And Tourism Management

Universitaria Agustiniana

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Erika Torres