Summary
Overview
Work History
Education
Skills
Timeline
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Erika Skipper

San Clemente

Summary

Dynamic leader with expertise in talent management and mortgage operations. At HSBC Bank, achieved 100% client satisfaction by enhancing customer relations and streamlining processes. Skilled in strategic planning and communication, driving growth and efficiency. Proven ability to manage high-profile individuals and lead teams to exceed goals in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Talent Manager

Seatfillers and More
08.2007 - 09.2025
  • Managed and guided high-profile talent throughout the event, ensuring timely arrivals and seamless transitions between red carpet, rehearsals, and stage appearances.
  • Coordinated schedules with production teams, stylists, and security to maintain efficient operations and a smooth guest experience.
  • Provided personalized assistance and support to celebrities, including navigation, information, and comfort needs, while maintaining discretion and professionalism.
  • Served as the primary point of contact for talent inquiries, addressing concerns promptly and tactfully under high-pressure circumstances.
  • Collaborated with event staff to uphold safety, privacy, and organizational standards during live broadcast events.
  • Shows worked- Emmys, Grammys, American Music Awards, BET awards, People’s choice awards, MTV awards, and many more

Branch Manager

HSBC Bank
05.1998 - 11.2007
  • Directed daily branch operations, overseeing a team of 12 mortgage specialists and support staff to achieve branch goals.
  • Managed full mortgage lifecycle, including origination, underwriting coordination, and loan closings, ensuring compliance with federal and bank regulations.
  • Developed and executed sales strategies to drive mortgage product growth, consistently meeting or exceeding branch performance targets.
  • Cultivated strong client relationships, providing personalized mortgage solutions and enhancing customer satisfaction and retention.
  • Implemented staff training and performance coaching programs to improve productivity and professional development.
  • Ensured operational efficiency and risk management, maintaining adherence to internal policies and regulatory standards.
  • Streamlined mortgage processes, reducing approval times and maintaining full regulatory compliance.
  • Developed and implemented sales strategies that consistently exceeded branch targets and client acquisition goals.
  • Strengthened client relationships, achieving a 100% customer satisfaction/retention rate.
  • Mentored and trained staff, improving team productivity and professional development outcomes.

Education

Chino High
Chino, CA

Skills

  • Talent & Client Relations: Managing high-profile individuals, ensuring comfort, discretion, and satisfaction
  • Event & Schedule Coordination: Planning and executing complex itineraries under tight deadlines
  • Leadership & Team Management: Leading, mentoring, and developing teams to achieve organizational goals
  • Sales & Business Development: Driving revenue growth, client acquisition, and retention strategies
  • Mortgage & Financial Operations: Knowledge of loan origination, underwriting, compliance, and closing processes
  • Strategic Planning: Implementing processes and strategies to optimize efficiency and outcomes
  • Communication & Interpersonal Skills: Clear, professional communication with diverse stakeholders
  • Problem Solving & Conflict Resolution: Handling urgent issues with tact and efficiency
  • Regulatory & Compliance Knowledge: Ensuring adherence to federal, state, and corporate standards
  • Time Management & Multitasking: Managing multiple priorities under high-pressure environments

Timeline

Talent Manager

Seatfillers and More
08.2007 - 09.2025

Branch Manager

HSBC Bank
05.1998 - 11.2007

Chino High

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Erika Skipper