Erika Schold
North Vancouver
Summary
Dynamic professional with expertise in customer service and office administration. With a proven ability to enhance client satisfaction through effective communication. Also proven to be a thorough team contributor with strong organizational capabilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Fitness Administrator
Hollyburn Country Club
West Vancouver British Columbia
08.2018 - 03.2020
- Managed member inquiries and provided exceptional customer service to enhance club experience.
- Coordinated administrative tasks, ensuring accurate scheduling of events and activities at the club.
- Assisted in maintaining membership records, verifying accuracy and confidentiality of sensitive information.
- Processed financial transactions efficiently, contributing to streamlined operations within the administration department.
- Implemented office procedures that improved workflow efficiency and reduced administrative errors.
- Supported event planning efforts by preparing necessary documentation and logistics for successful execution.
- Trained new staff on administrative protocols, fostering a knowledgeable and competent workforce.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Collected, arranged, and input information into database system.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed payroll administration, ensuring timely and accurate payment disbursements to all employees.
Lead Dog Groomer and Manager
Success Dog Grooming
North Vancouver, BC
02.2008 - 06.2018
- Executed grooming services including bathing, clipping, and nail trimming for various dog breeds.
- Maintained cleanliness of grooming equipment and workstations to ensure high hygiene standards.
- Assessed dogs' behavior and health conditions to provide appropriate care during grooming sessions.
- Developed personalized grooming plans based on individual client preferences and dog needs.
- Mentored junior groomers in techniques, safety protocols, and customer service best practices.
- Streamlined scheduling processes to optimize appointment flow and reduce client wait times.
- Enhanced customer satisfaction through effective communication regarding pet care and grooming options.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
Education
Graduate Certificate - Group And Personal Training
Body Blueprint Fitness Education
Victoria, BC07-2022
Diploma - Animation Art Design And Digital Film And Video
The Art Institute
Burnaby, BC06-2007
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Team building and leadership
- Personable and approachable
- Staff management
Languages
English
Native or Bilingual
Certification
First Aid and CPR C - Red Cross of Canada
Timeline
Lead Fitness Administrator
Hollyburn Country Club
08.2018 - 03.2020
Lead Dog Groomer and Manager
Success Dog Grooming
02.2008 - 06.2018
Graduate Certificate - Group And Personal Training
Body Blueprint Fitness Education
Diploma - Animation Art Design And Digital Film And Video
The Art Institute