Erika Santana

Delivered high standards of customer service in high-volume, fast-paced operations. Maintained clean and safe environment, including the kitchen, bathrooms and building exterior. Prepared quality products while ensuring adherence to food safety practices, portion control, and presentation within service goal times. Followed food safety procedures according to company policies and health and sanitation regulations. Handled a variety of roles, including food prep, dishwashing, serving customers in line, and preparing online/mobile orders.

• Trained team members on food safety and sanitation practices.
• Developed onboarding materials for new front of house employees.

Guaranteed warmth and exceptional experiences with each customer, ensuring their visit was memorable. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. Followed food safety procedures according to company policies and health and sanitation regulations. Responsible for a variety of roles such as prepping the food, baking, doing line-work in all areas which are sandwiches, salads, and soups. Took care of the barista area which includes specialty drinks and desserts, developing skills in multi-tasking.

• Processed customer transactions using cash register and point-of-sale system.
• Provided excellent customer service by addressing inquiries and resolving issues.
• Maintained cleanliness and organization of checkout area and dining space.

Supervised team members to ensure efficient service during peak hours.

• Trained staff on food safety and sanitation procedures.
• Managed inventory levels and placed orders to maintain stock.
• Cash handling, POS, conflict resolution, customer retaliations, redeem coupons. Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. Resolve customer complaints, guide them, and provide relevant information. Maintain clean and tidy checkout areas. Provide excellent customer service to ensure satisfaction.