Erika Sanchez
Ontario
Summary
Dedicated and hard working bilingual Medical Assistant with 1 year of experience in patient care/ clinical setting. Expert in HIPAA compliance and patient scheduling, complemented by a compassionate approach to patient interactions. Proficient in administering medications, conducting basic laboratory tests, and administrative tasks. Skilled in customer service, medical terminology, computer skills. Currently pursuing certification in Medical Assisting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Assistant
Grand Medical Group
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Increased efficiency in office by implementing digital filing system for patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
American Fertility Medical Center
01.2025 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Federal Work Study Student
North West College
02.2024 - 07.2024
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Supported academic advisors by maintaining updated student records, facilitating efficient scheduling and advising appointments.
- Enhanced student comprehension by incorporating real-world examples and relatable scenarios into lessons.
- Contributed to a positive work environment by fostering open communication channels among team members.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Education
Medical Assisting - Medical Assistant
North West College
Pomona05.2024
High School Diploma -
Chaffey High School
Ontario, CA05.2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Patient care coordination
- Sterilization techniques
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Fluent in English/Spanish
- Trustworthy companion
- Adaptable
- OB/GYN procedures
- Prioritizing stat orders
- Professional bedside manner
- Payment collection
- Medical terminology in English/Spanish
- Monitoring patient progress
- Reliable transportation
- Laboratory maintenance
- Medical equipment operation
- Insurance claims
- Diagnostic testing assistance
- Electrocardiographic rhythm recognition
- Specimen labeling
- Insurance authorizations
- Appointment Scheduling
- ICD-10 Codes
- CPT Codes
- Minor Surgical Assistance
- OSHA/HIPPA
- Charting
- Surgical Tray Setup
- Typing 30WPM
Certification
BLS
CPR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
American Fertility Medical Center
01.2025 - 01.2025
Medical Assistant
Grand Medical Group
05.2024 - Current
Federal Work Study Student
North West College
02.2024 - 07.2024
Medical Assisting - Medical Assistant
North West College
High School Diploma -
Chaffey High School
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