Erika Samaniego
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Assistant
Fire Department Of Tena City
Tena, Ecuador
02.2020 - 08.2023
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased customer service success rates by quickly resolving issues.
- Organized resources, records and personnel to accomplish aggressive targets.
- Trained and supervised employees on office policies and procedures.
Freelance Consultant
No Employer
Tena, Ecuador
01.2019 - 07.2023
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
Education
Bachelor of Science - Industrial Engineering
Chimborazo Higher Polytechnic School
Riobamba, Ecuador 03.2013 - 11.2018
Skills
Adherence to high customer service standards
Exceptional interpersonal communication
Staff education and training
Customer Relations
Effective problem solver
Administrative tasks
Project support
Timeline
Assistant
Fire Department Of Tena City
02.2020 - 08.2023
Freelance Consultant
No Employer
01.2019 - 07.2023
Bachelor of Science - Industrial Engineering
Chimborazo Higher Polytechnic School
03.2013 - 11.2018