Erika Samaniego
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Assistant
Fire Department Of Tena City
Tena, Ecuador
02.2020 - 08.2023
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased customer service success rates by quickly resolving issues.
- Organized resources, records and personnel to accomplish aggressive targets.
- Trained and supervised employees on office policies and procedures.
Freelance Consultant
No Employer
Tena, Ecuador
01.2019 - 07.2023
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
Education
Bachelor of Science - Industrial Engineering
Chimborazo Higher Polytechnic School
Riobamba, Ecuador 03.2013 - 11.2018
Skills
Adherence to high customer service standards
Timeline
Assistant
Fire Department Of Tena City
02.2020 - 08.2023
Freelance Consultant
No Employer
01.2019 - 07.2023
Bachelor of Science - Industrial Engineering
Chimborazo Higher Polytechnic School
03.2013 - 11.2018
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