Erika Saavedra
Fontana
Summary
Dynamic professional with a proven track record at The Home Depot Inc, specializing in customer-centric upselling and client relationship development. Demonstrates expertise in promotional assistance and policy compliance management, effectively engaging clients while managing financial documentation. Achieved notable sales volume increases through innovative promotional strategies and strong account management skills. Aiming to leverage these competencies to drive further growth in a challenging sales environment.
Overview
6
6
years of professional experience
Work History
PRO ACCT SALES ASSOCIATE
The Home Depot Inc
San Bernardino
10.2023 - Current
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
Secretary
R. Saavedra Trucking
Bloomington
09.2018 - 07.2023
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
High School Diploma -
Bloomington High School
Bloomington, CA05-2012
Some College (No Degree) - International Business
Fullerton College
Fullerton, CASkills
- Promotional Assistance
- Customer-Centric Upselling Skills
- Policy Compliance Management
- Client Engagement Strategies
- Oversight of Financial Documentation
- Client Relationship Development
- Account Management Expertise
Languages
Spanish
Native/ Bilingual
Timeline
PRO ACCT SALES ASSOCIATE
The Home Depot Inc
10.2023 - Current
Secretary
R. Saavedra Trucking
09.2018 - 07.2023
High School Diploma -
Bloomington High School
Some College (No Degree) - International Business
Fullerton College
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