Erika Rutilo
Los Angeles,CA
Summary
Retail Area Supervisor with 2 years of relevant leadership experience and a strong passion for customer service and developing relationships. Proactive Front Desk Agent with a strong will to fully understand operational practices. Efficient at delegating tasks and communicating performance feedback with a positive and encouraging approach. Works well under pressure and reacts quickly to arising problems.
Overview
3
3
years of professional experience
Work History
Front Desk Hospitality Agent
Sonder
10.2023 - Current
- Streamlined check-in processes for increased efficiency and ease of arrival.
- Collaborated with housekeeping staff to ensure rooms are prepared to company standards and are ready for guest arrival.
- Communicate and engage with guests to promptly resolve complaints and complications.
- Greets guests with friendly and professional acknowledgment to build rapport and create good first impressions.
- Prioritizes and executes tasks at hand in a timely manner.
Retail Associate Manager
Ross Dress For Less
03.2021 - 10.2023
- Trained and coached employees on store processes with periodic check-ins to ensure continuous improvement
- Enforced policies and procedures and administered correctives to encourage quality performance
- Identified store losses and partnered up with colleagues to implement solutions to achieve company goals.
- Trained in customer service and de-escalating situations.
Education
High School Diploma -
Alliance Piera Barbaglia Shaheen Health Services Academy
Los Angeles, CA06.2020
Skills
- Public Speaker
- Excellent Communication
- Organized Time Management
- Bilingual
- Desktops, Laptops and Mobile Devices
- Leadership
- Task Prioritization
- Adaptability
- Teamwork and Collaboration
- Analytical Thinking
Timeline
Front Desk Hospitality Agent
Sonder
10.2023 - Current
Retail Associate Manager
Ross Dress For Less
03.2021 - 10.2023
High School Diploma -
Alliance Piera Barbaglia Shaheen Health Services Academy
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