Erika Rooyakkers

Accurately documented medical dictations to record patient care records. Multiple direct-to-client accounts doing clinic notes as well as operation reports for over 20 orthopedic clinics along with disability letters and medical impairment reports. Accurately documented medical dictations record patient care records. Maintained high levels of confidentiality with sensitive patient information following PIPEDA guidelines. Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.

Conducted daily store walks to ensure grocery department is ready for store opening. Full responsibility for FCL ordering for grocery department, as well as being the point of contact for all outside grocery vendors to bring in new, innovative, and local products. Created weekly promo plans for grocery department, effectively showcasing items to boost sales. Maintained backstock and ensured minimal shrink. Trained new part-time employees on store procedures, policies, and best practices, fostering a productive work environment for all team members. Engaged customers and provided high levels of service and support, helping find desired products and items. Participated in regular meetings with store management to discuss progress toward goals and identify areas for improvement within the grocery department operations. Scanned, processed and counted inventory. Collaborated with other departments to develop cross-merchandising strategies. Supported store upper management by performing additional tasks as needed, such as opening or closing procedures.

Provided daily child care needs for multiple families. Maintained daily structure and routine. Developed meal plans and activity plans tailored to each child’s needs. Promoted physical and social development by implementing various on and off-site activities.

As the only service advisor, I was responsible for all aspects of the service department including sales and the parts department. It was my job to book appointments, create workorders, order the needed parts for each workorder, organize the day and prioritize jobs for the technicians while keeping in contact with customers about their vehicles as well as scheduling detailing for customers and sales deliveries.

Worked in multiple refineries using various methods of testing and provided reports reflecting the findings. Calibrated and maintained sensitive equipment to deliver high quality service for client. Maintained a safe working environment with no accidents or injuries on-site. Facilitated effective communication ensuring any concerns were promptly addressed for optimal performance on project timelines.

Provided a positive customer experience with friendly and courteous service. The cashier position included scanning items and ensuring the customer had found what they needed with a friendly and positive attitude. Bagged or boxed purchases if needed. Processed payments by accepting cash or charge payments from customers and made change for cash customers. Helped put in other departments such as stocking and displaying merchandise and helping at the membership desk. Willing to take on any task to help the store/department run efficiently.