Erika Rodriguez Negrete

• Coordinated patient scheduling and managed appointment flow to optimize front desk operations.
• Processed insurance claims and verified coverage to ensure seamless billing procedures.
• Assisted customers with eyewear selections, enhancing product knowledge and customer satisfaction.
• Maintained inventory levels for eyewear and supplies, contributing to efficient stock management.
• Performed preliminary eye examinations, including visual acuity, auto-refraction, tonometry, and retinal imaging.
• Obtained and documented patient medical histories and chief complaints in electronic health records (EHR).
• Assisted the optometrist during comprehensive eye exams and specialized diagnostic testing.
• Educate patients on contact lens insertion, removal, care, and hygiene.
• Prepared examination rooms and maintained clinical equipment according to office protocols.
• Ensure accurate documentation and maintain patient confidentiality in compliance with HIPAA regulations.

-Assisted 30-60 members daily with transactions such as deposits, withdrawals, loan payments, and account issues

-Clerical duties such as filing, emailing, shredding, printing, sent forms to appropriate departments in back office

-Impeccable organization skills and attention to detail to accurately calculate members’ transactions which resulted in cash handling over $20k per day

-Maintained detailed knowledge of debit/credit card options and made customized recommendations based on members’ preferences, interest rates, fees, and reward options

-Adhered to NCUA’s rules and regulations to ensure maximum protection of members’ account information through secure verification methods

• Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Collaborated with kitchen staff to streamline order delivery, enhancing overall operational efficiency.
• Daily food handling that consisted of batches of ice cream/ popsicles, daily cutting of fresh fruit, making fresh waters, and being able to multi-task
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations.