ERIKA QUIROZ
VISTA
Summary
Accomplished General Manager known for optimizing operations and fostering a positive work environment. Expertise in conflict resolution and effective team coordination, ensuring seamless service delivery and operational success.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager of Food Service
IHOP
San Marcos
08.2018 - 02.2024
- Oversaw daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Managed daily operations to ensure smooth workflow and team coordination.
- Implemented inventory control processes to maintain optimal stock levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed staff schedules and managed payroll processes to adhere to budgetary constraints.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed financial performance, pinpointing opportunities for cost savings and revenue enhancement.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted performance reviews and provided constructive feedback to team members.
- Temporarily managed other store when managers were out and to review Performances.
- Assisted on Training New Assistant Managers.
Customer Service Representative
Kellermeyer Bergensons Services LLC
Oceanside
11.2011 - 09.2016
- Managed restroom cleaning service schedules for 2,500 HomeGoods, Marshalls, and TJ Maxx stores across the US.
- Coordinated subcontractors for each service, ensuring timely execution and adherence to service standards.
- Maintained detailed records of subcontractors and service schedules for all locations.
- Verified pre-service and completion dates with customers and subcontractors to ensure accuracy.
- Processed completed service tickets and handled payment processing for accounting.
- Followed up with customers after services to confirm satisfaction and proactively address concerns.
- Resolved customer complaints promptly, enhancing overall service quality.
- Collaborated with team members to refine service processes, enhancing communication and overall service delivery.
Appointment Scheduler
3I interpreting
San Marcos
02.2005 - 11.2011
- Scheduled and confirmed appointments for clients and interpreters to optimize service delivery.
- Communicated with clients to confirm appointments and address inquiries.
- Coordinated with interpreters to secure availability for assignments, enhancing communication flow.
- Utilized scheduling software to streamline appointment management tasks.
- Managed high volume of emails related to appointment scheduling requests, ensuring timely responses and client satisfaction.
- Worked collaboratively with team members to meet departmental goals.
- Documented patient details accurately to maintain comprehensive health records. into electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
Education
EMT - Emergency Medical Thecnitian
National University
San Diego CA04-2018
Receptionist - Customer Service
Vista Adult School
Vista, CA06-1994
Some College (No Degree) - Computer Science
Palomar College
San Marcos, CASkills
- Inventory control
- Appointment scheduling
- Scheduling software
- Electronic health records
- HIPAA compliance
- Customer relationship management
- Team collaboration
- Efficient coordination
- Multiple line scheduling
- Staff training
- Telephone management
- Meeting deadlines
- Calendar management
- Conflict resolution
- Bilingual (English/Spanish)
Certification
- Servsafe Certificate
Timeline
General Manager of Food Service
IHOP
08.2018 - 02.2024
Customer Service Representative
Kellermeyer Bergensons Services LLC
11.2011 - 09.2016
Appointment Scheduler
3I interpreting
02.2005 - 11.2011
EMT - Emergency Medical Thecnitian
National University
Receptionist - Customer Service
Vista Adult School
Some College (No Degree) - Computer Science
Palomar College