Erika Quiroz
Montebello
Summary
Detail-oriented and highly organized administrative professional with experience managing front desk operations in a high-volume collision center. Skilled in handling multiple phone lines, maintaining accurate documentation, processing storage fees, negotiating lien sales, and managing vehicle titles. Strong communication and customer service abilities with excellent computer proficiency in Microsoft Excel and Word. Thrives in fast-paced environments while maintaining accuracy and professionalism.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
Auto Pro Collision Center
Los Angeles
02.2023 - Current
- Delivered exceptional customer service while efficiently managing multiple tasks to enhance customer satisfaction.
- Managed high-volume incoming calls and assisted walk-in customers, ensuring prompt service in a fast-paced environment.
- Coordinated effective communication among customers, insurance companies, tow companies, and internal staff to streamline operations.
- Maintained detailed customer records with strong attention to accuracy and organization.
- Processed storage fees in compliance with company policies and California regulations.
- Negotiated and processed lien sales professionally and efficiently.
- Handled vehicle title management and ensured proper documentation and filing.
- Utilized Microsoft Excel and Word for tracking, reporting, and documentation.
Senior Customer Service Representative/Lien Sale
Leos Auto Shop
Los Angeles
05.2019 - 01.2023
- Assisted customers with inquiries and resolved issues promptly.
- Handled escalated calls with professionalism and empathy.
- Negotiated and secured charges for transport from other tow-yards or assignments
- Managed lien sale process in compliance with state regulations
- Prepared and processed lien sale documentation, including notices of pending lien sale
- Submitted required paperwork to DMV and legal agencies within mandated timelines
- Coordinated vehicle storage records and calculated storage fees accurately
- Maintained detailed documentation to ensure legal compliance and audit readiness
- Communicated with vehicle owners regarding payment options and release procedures
- Managed documentation for title transfers and bill of sale to finalize auction transactions.
- Served as primary point of contact for customers throughout the auto body repair process
- Processed insurance claims and communicated directly with carriers to obtain approvals and supplements
- Provided detailed repair updates, cost breakdowns, and estimated completion dates
- Managed high-volume inbound/outbound calls while maintaining exceptional customer satisfaction
Education
Dental Assistant - Dental Hygiene
NPC
Commerce07.2011
High School Diploma -
Montebello High School
Montebello 05.2006
Skills
- Customer service
- Phone operations
- Accurate note-taking
- Organizational skills
- Records organization
- Data management
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Time management
- Storage fee processing
- Lien sale negotiation
- Title management and documentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Administrator
Auto Pro Collision Center
02.2023 - Current
Senior Customer Service Representative/Lien Sale
Leos Auto Shop
05.2019 - 01.2023
Dental Assistant - Dental Hygiene
NPC
High School Diploma -
Montebello High School