Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

ERIKA PETRAK

Penticton,BC

Summary

Experienced service industry professional with strong interpersonal and analytical skills. Proven ability to adapt quickly to new environments and contribute to team success. Committed to continuous learning and growth, bringing a positive attitude to all endeavors. Eager to further develop professional skills and make a meaningful impact within a dynamic work environment.



Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Villa Rosa/Socialē
09.2020 - Current
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Ophthalmic Medical Assistant

Dr. Semeniuk/Dr. Post Eye Physicians & Surgeons
06.2022 - 05.2025
  • Contributed to a collaborative team environment through effective communication with patients, ophthalmologists, and other staff members.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
  • Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement within faculty to further enhance patient care.
  • Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
  • Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
  • Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality care services to patients.


Tasting Room Associate

Bench 1775 Winery
03.2022 - 06.2022
  • Developed strong product knowledge to provide accurate information about the winery's offerings to customers.
  • Delivered energetic responses to customers, going above and beyond to serve needs.
  • Poured wines according to quality and service standards.
  • Collaborated with management to organize successful in-store wine tastings, attracting new clientele and generating additional sales.
  • Aided in the development of seasonal tasting menus, incorporating new wine releases and customer preferences.
  • Conducted private tastings for VIP clients, showcasing the exclusive wines in an intimate setting.
  • Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.

Server

Salty's Beach House
03.2018 - 08.2020
  • Successfully performed quality service in a fast paced, high volume environment.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Cactus Club Cafe
09.2018 - 05.2019
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated high level of mental dexterity in order to uphold team coordination.
  • Leveraged strong product knowledge to enhance the guest experience.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Adopted the ideology of “Kaizen”, or the ownership of continuous improvement.

Server

The Keg Steakhouse + Bar - Niagara Falls Courtyard
09.2017 - 02.2018
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Saint Michael Catholic High School
Niagara Falls, ON
01-2016

Certificate - Ophthalmic Assistant

Northern Alberta Institute of Technology
Edmonton, AB
02-2023

Skills

  • Professional demeanor
  • Excellent stamina
  • Strong interpersonal skills
  • Reliable professional commitment
  • Outstanding patron service
  • Operational efficiency
  • Proficient in teamwork
  • Supportive interpersonal skills
  • High information retention
  • Strategic communication proficiency
  • Task prioritization expertise
  • Analytical problem-solving
  • Productivity optimization
  • Proficient team leadership
  • Flexible in dynamic environments

Certification

  • Ontario Smart Serve
  • COA - Certified Ophthalmic Assistant

Timeline

Ophthalmic Medical Assistant

Dr. Semeniuk/Dr. Post Eye Physicians & Surgeons
06.2022 - 05.2025

Tasting Room Associate

Bench 1775 Winery
03.2022 - 06.2022

Server

Villa Rosa/Socialē
09.2020 - Current

Server

Cactus Club Cafe
09.2018 - 05.2019

Server

Salty's Beach House
03.2018 - 08.2020

Server

The Keg Steakhouse + Bar - Niagara Falls Courtyard
09.2017 - 02.2018

High School Diploma -

Saint Michael Catholic High School

Certificate - Ophthalmic Assistant

Northern Alberta Institute of Technology

Similar Profiles

CREATE PROFILE
ERIKA PETRAK