ERIKA PENALOZA
Whittier
Summary
Hardworking Advocate offering deep dedication to meeting client needs. Empathetic and caring and quickly building rapport. Maintain confidentiality with sensitive and health-related matters. Reliable and motivated guest services of experience. Committed to facilitating efficiency through business affair organization and task prioritization. Friendly and helpful with strong collaboration skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Ambitious, career-focused job seeker, anxious to obtain an entry-level Management position to help launch career while achieving company goals.
Overview
8
8
years of professional experience
Work History
Unload Supervisor/Freight Team Associate
The Home Depot
02.2022 - Current
- Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
- Reported errors or discrepancies in shipment quantities or contents to supervisors, recommending further investigation in case of suspected theft or policy violation.
- Used boards and pallets to stack freight at designated locations.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Assisted in training new warehouse employees.
- Ensure receiving was clear and ready for the rest of night crew to come in and start unloading right away.
- Help unload truck and separate product to put onto pallets and carts.
- Take out merchandise to sales floor to get worked on.
- After hours, would use reach truck to take out the rest of pallets, wrap and tag overstock to put up on overhead.
- Help put away freight and ensure shelves are stocked and ready for next business day.
- Clean up receiving before end of shift.
Warehouse Order Selector
CVS Distribution Center
11.2021 - 01.2022
- Reported damaged products or safety hazards to immediate supervisor.
- Conducted inventory transactions using scanner gun.
- Read orders to verify attributes and quantities of merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Placed products on conveyors for final wrapping and shipment.
- Pulled merchandise to fulfill orders to specification.
- Picked products by matching numbers and product descriptions using voice audio headset.
Warehouse Associate
The Home Depot Distribution Center
07.2021 - 11.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Service Deli Clerk
Sprouts Farmers Market
02.2020 - 07.2021
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Acquired new skills to support team and further accommodate customer needs.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Maintained work areas to reduce potential for illness or injury.
- Followed recipes and customer requests to prepare meals.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Responded to customer questions regarding product availability.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Created aesthetically pleasing food arrangements for special orders and party trays.
Pricing
Bloomingdale’s Macy’s
11.2019 - 01.2020
- Data entry
- Quality control standards
- Stapling and tacking skills
- Bilingual
- Efficient and fast learner, Did recovery of sales floor in areas needed or assigned
- Price checked all merchandise to assure they were placed in the right area for customers
- Helped organize all stockrooms and clear out to move new and remaining products to the floor.
Crafter, Froster, Guest Service Representative
NothingBundtCakes Orange
02.2017 - 10.2019
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues
- Replenished bakery cases and faced products throughout each shift
- Provided customers with detailed information about available services and products in bakery
- Consulted with customers to provide advice about designs and document requirements
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows
- Adhered to food safety protocols to protect customers
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
- Deescalated customer issues and concerns with prompt follow- thru
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Helped customers find specific products, answering questions and offering advice
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers.
Education
Some College (No Degree) - Music
Fullerton College
Skills
- Team Collaboration
- Warehouse Operations
- Truck Driving
- Physical Strength and Stamina
- Equipment Operation
- Problem-Solving
- Loading and Unloading
- Work Order Following
- Problem Solving
- Forklift Certified
- Pallet Jack Safety
- Attention to Detail
- Electric Pallet Jacks
- Critical Thinking
- Willing to Learn
- Pallet Jack Operation
- Forklift Operator Certification
- Stacking and Staging
- Data Entry
- Accuracy and Precision
- Food Handler
- Cash Handling
- Close/opener
- Leader
- Loading and unloading
- Punctual and Reliable
- Warehouse Safety
- Warehousing Operations
- Package handling
- Staff Training and Development
- Teamwork and Cooperation
- Self-Motivated and Independent
Languages
Spanish
Native or Bilingual
Timeline
Unload Supervisor/Freight Team Associate
The Home Depot
02.2022 - Current
Warehouse Order Selector
CVS Distribution Center
11.2021 - 01.2022
Warehouse Associate
The Home Depot Distribution Center
07.2021 - 11.2021
Service Deli Clerk
Sprouts Farmers Market
02.2020 - 07.2021
Pricing
Bloomingdale’s Macy’s
11.2019 - 01.2020
Crafter, Froster, Guest Service Representative
NothingBundtCakes Orange
02.2017 - 10.2019
Some College (No Degree) - Music
Fullerton College
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