Erika Pasley
Hemet
Summary
Efficient medical administrative team member who handles multiple tasks while providing superior service to patients and their families. Skilled in admission and registration procedures, along with obtaining and verifying insurance information, and preparing all forms needed for the patient. Excel in interviewing patients and their families while collecting accurate information quickly and in a personable manner.
Overview
20
20
years of professional experience
Work History
Unit Secretary, Labor and Delivery
Rancho Springs Medical Center
Murrieta
11.2024 - Current
- Obtaining medical information from patients to register patients to be seen by providers.
- Monitored patient flow throughout the day in order to ensure efficient utilization of resources.
- Prepared reports related to admissions and discharges and other statistics as required.
- Greeted patients and their families, answered phone calls, scheduled appointments and managed medical records.
- Answered questions from patients regarding their care plan or treatment options.
- Responded quickly to emergency situations following established protocols.
- Performed clerical duties such as filing, photocopying, faxing, mailing documents.
- Verified patient records and entered data into the hospital information system.
- Coordinated with nurses, physicians and other healthcare staff to ensure smooth operations in the labor and delivery unit.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Insurance Verification
Radnet
05.2021 - 11.2024
- Proficient in verifying insurance coverage and eligibility of patients in accordance with federal and state regulations
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Knowledge of medical terminology and coding
- Excellent communication skills with the ability to interact with patients and insurance providers
- Coordinated with various departments to ensure proper authorization of requests.
- Maintained accurate documentation of authorization processes and procedures.
- Monitored authorizations status and followed up with insurance companies for updates
- Assisted in resolving any authorization issues.
- Managed data entry if authorization information into database
- Reviewed authorization requests for accuracy and completeness.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Emergency Room Patient Access Representative
Hemet Valley Medical Center
11.2021 - 02.2021
- Greeted and registered patients as they came into the Emergency room by their own power or via ambulance.
- Ensured correct billing and insurance information received from patient was entered into the computer system accurately.
- Verified multiple insurance plans using various websites.
- Answered incoming calls and transferred any as needed to the correct department.
- Accepted patients questions, ensured they received accurate information and provided directions to departments within the hospital.
- Ensured all documents were properly completed, signed and scanned into the correct sections.
- Observed patients status as directed by the nursing staff, reported any changes to patients status to the nursing staff.
- Assisted security through monitoring of Emergency room patients and visitors.
- Greeted patients as they came through the door.
- Accurately checked in patients as they sign in.
- Responsible for all incoming calls pertaining to appointment needs.
- Scheduled appointments for patients as directed by nurse.
- Provided all new incoming patients with appropriate paperwork.
- Ensured any and all patient information changes were done accurately.
- Verified multiple insurances using various websites.
Front Office Receptionist
Valley OB/GYN
06.2005 - 09.2009
- Maintained confidentiality of customer information at all times.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Entered new client data into database systems accurately.
- Received payments from customers and processed credit card transactions accurately.
- Scheduled appointments for clients and recorded all client data into the system.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Verified patient eligibility for insurance coverage by contacting insurance carriers via phone and internet
Education
High School Diploma -
Hemet High School
Hemet06-2005
Skills
- Customer service
- Conflict resolution
- Time management
- Organization
- Ability to work under pressure
- Multitasking
- Team orientation
- Insurance verification
- Computer skills
- Insurance coverage verification
- Eligibility verification
- Communication skills
- Medical terminology
- Medical coding
References
References available upon request.
Timeline
Unit Secretary, Labor and Delivery
Rancho Springs Medical Center
11.2024 - Current
Emergency Room Patient Access Representative
Hemet Valley Medical Center
11.2021 - 02.2021
Insurance Verification
Radnet
05.2021 - 11.2024
Front Office Receptionist
Valley OB/GYN
06.2005 - 09.2009
High School Diploma -
Hemet High School