Erika Parks
Hamilton,ON
Summary
Detail-oriented administrative professional with 8+ years of experience in client service, scheduling, coordination, healthcare administration, and fast-paced office environments. Skilled in managing appointments, maintaining accurate records, coordinating communications, processing billing and insurance claims, and providing exceptional customer service. Dependable, organized, and adaptable with a strong ability to prioritize competing demands while maintaining accuracy and professionalism.
Overview
12
12
years of professional experience
Work History
Administrative Clerk / Animal Care
Holliday Veterinary Hospital
Cambridge, Ontario
10.2025 - Current
- Oversee front desk operations while providing professional and welcoming service to clients and visitors.
- Manage daily schedules, appointments, calendars, and administrative tasks to support efficient clinic operations.
- Handle incoming calls, direct inquiries, and relay messages to veterinarians and staff.
- Process insurance claims and maintain accurate billing documentation to support timely resolution.
- Maintain confidential medical records and client documentation with a high degree of accuracy.
- Communicate with clients regarding appointments, pet health requirements, and administrative inquiries while providing compassionate customer service.
- Handle and restrain animals safely and appropriately during examinations, treatments, and other veterinary procedures.
- Collaborate with team members to improve workflow and maintain efficient daily operations.
ER Admissions Clerk
Lakeshore Animal Health Partners
Mississauga, Ontario
02.2023 - 09.2025
- Gathered patient information, assessed urgency, and coordinated timely admissions in a fast-paced emergency environment.
- Coordinated communication between clients and veterinary staff for efficient service.
- Facilitated communication between patients and various departments within the facility.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Provided emotional support during difficult times while maintaining a professional demeanor at all times.
- Provided support to veterinarians during high-pressure situations.
Surgery Coordinator
Lakeshore Animal Health Partners
Mississauga, Ontario
02.2025 - 09.2025
- Coordinated urgent patient referrals and surgical scheduling while balancing competing priorities in a fast-paced environment.
- Facilitated effective communication among surgeons, clients, and hospital staff to ensure seamless surgery coordination.
- Meticulously maintained surgeon's calendars booking consultations, procedures, and rechecks, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Provided clear instructions and educated clients on pre-surgery requirements for their pets, and addressing any questions or concerns.
- Expedited patient admission processes by effectively gathering necessary information from families while simultaneously comforting them during challenging moments.
- Streamlined patient discharge process by providing thorough education on post-discharge care, medication management, and follow-up appointments.
- Assisted with the restraint of patient during medical examinations or treatment sessions as needed.
Owner/Operator
Solara Beauty
Hamilton, Ontario
01.2015 - 10.2022
- Managed day-to-day operations of an independent beauty services business, including scheduling, client communication, and administrative tasks.
- Scheduled and coordinated appointments while managing cancellations, confirmations, and changes.
- Built and maintained strong client relationships through personalized service and professional communication.
- Handled payments, cash transactions, invoicing, and business-related financial records.
- Resolved client concerns professionally and worked to ensure customer satisfaction.
- Managed inventory, monitored supply levels, and purchased products and equipment as needed.
- Promoted services through social media, referrals, and client outreach to attract and retain customers.
Education
Associate of Arts - Health Care Administration
Mohawk College of Applied Arts And Technology
Hamilton 05.2001 -
Associate of Arts - Emergency Service Communications
Mohawk College of Applied Arts And Technology
HamiltonSkills
- Administrative & Office Support
- Calendar Management & Scheduling
- Customer Service & Client Relations
- Data Entry & Records Management
- Medical Records Management
- Billing & Insurance Claims Processing
- Telephone & Email Communication
- Confidential Information Handling
Timeline
Administrative Clerk / Animal Care
Holliday Veterinary Hospital
10.2025 - Current
Surgery Coordinator
Lakeshore Animal Health Partners
02.2025 - 09.2025
ER Admissions Clerk
Lakeshore Animal Health Partners
02.2023 - 09.2025
Owner/Operator
Solara Beauty
01.2015 - 10.2022
Associate of Arts - Health Care Administration
Mohawk College of Applied Arts And Technology
05.2001 -
Associate of Arts - Emergency Service Communications
Mohawk College of Applied Arts And Technology