ERIKA PALAFOX
East Palo Alto
Summary
Dedicated HR Professional with a proven track record in HR operations, employee relations, and recruiting. Seeking an opportunity to leverage my expertise in HR compliance regulations, team collaboration, and achieving performance goals to contribute to a dynamic organization's success and center of excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Full Time Engagement Professional - Sr. Human Resources Business Partner
Robert Half HR Services
03.2022 - Current
- Spearheaded the restructuring of HR processes, enhancing compliance and operational efficiency
- Coached and mentored three direct reports, contributing to their professional growth
- Developed and implemented templates and guidelines for onboarding, performance management, recruiting, and employee relations
- Collaborated with leadership to formulate recruitment strategies, development plans, performance, risk management, and employee engagement initiatives, resulting in a substantial 20% increase in retention rates
- Managed full cycle recruitment processes, optimizing alignment with departmental needs, and reducing time-to-hire by 15%
- Managed Employee Relations initiatives, reducing ER case frequency through strategic case closure and targeted training interventions, leading to a 25% decrease in ER cases
- Ensured managerial compliance with state and federal laws, policies, and procedures through guidance sessions
- Achieved full alignment with current Federal and State Employment Law requirements to business policies
- Spearheaded implementation of an Employee Electronic Records filing system, minimizing paper usage by 30%
- Revamped Onboarding orientation and collaborated on designing impactful training and development programs with the Learning and Development team
- Pioneered the creation of an HR SharePoint page housing all documentation and HR data audits
- Provides guidance and input on business unit restructuring, workforce planning, and succession planning, ensuring alignment with organizational goals and regulatory requirements
Regional Human Resources Manager
GSC Logistics
10.2021 - 03.2022
- Successfully managed a warehouse with 90 employees and 220 temporary workers
- Coached and mentored one direct report
- Navigated complex employee relations issues within a unionized labor force, adhering to Collective Agreement
- Cultivated work relationships, elevated morale, and heightened productivity through effective collaboration
- Skillfully handled new employee onboarding, exit interviews, and recommended corrective actions
- Coached management on written warnings, performance improvement plans, and terminations
- Tracked and managed all COVID cases, including contact tracing and monitoring return-to-work dates
- Created partnerships with external agencies, streamlining temporary employee reporting
- Introduced a centralized SharePoint Hub for managers, enhancing accessibility to resources and information
- Established a trusted advisor relationship with key stakeholders to ensure client satisfaction
Regional Human Resources Business Partner
OnTrac
10.2020 - 10.2021
- Provided comprehensive HR support traveling across 4 facilities to 300+ employees
- Addressed employee matters, delivered coaching, and implemented disciplinary actions
- Led HR investigations into employee complaints, policy violations, and performance concerns
- Collaborated closely with recruitment process outsourcing (RPO) providers to optimize hiring processes, resulting in a 15% increase in employee retention
- Conducted training sessions on sexual harassment, new hire orientation, and disciplinary procedures
- Managed LOAs, workers' compensation, and COVID tracing
- Significantly reduced Employee Relation cases frequency, resulting in a 20% decrease in ER cases
- Streamlined the interview process for enhanced efficiency
- Designed an interactive safety training program, resulting in reduced work-related injuries by 10%
- Evaluated structure, job design, and headcount forecasting, leading to more efficient workforce planning and resource allocation
Regional Human Resources Manager - Stanford University and CSU Monterey Bay
UG2
04.2019 - 04.2020
- Provided vital HR support to 500 employees traveling across 5 sites
- Ensured compliance with FLMA/ADA/EEO/WC and managed union LOAs
- Represented the company in unemployment, fair labor commission hearings, and union grievances
- Designed and executed a successful full cycle recruitment and interviewing program
- Established a harmonious partnership with Union representatives, supervisors, and employees
- Collaborated strategically with management to improve communication of company policies, regulations, and processes
- Performed analytical tasks in support of HR in relation to compensation, turnover, and headcount, providing valuable insights for strategic decision-making
Human Resources Lead Coordinator
Milestone Technologies, Inc
10.2017 - 04.2019
- Offered indispensable executive-level support to senior management
- Managed HR-related data transactions and oversaw the entire employee life cycle process
- Directed seamless new hire onboarding and termination processes
- Pioneered an automated data entry process for efficiency
- Provided exemplary executive-level support and served as a primary point of contact for HR inquiries
- Developed, implemented, and managed several processes, procedures, and programs
- Administered diverse programs, including Employee of the Month and Compliance training initiatives
Human Resources Sr. Administrative Assistant
Premier Staffing (Contracts at Relypsa & Applied Micro)
06.2015 - 10.2017
- Provided direct support to the Vice President of Human Resources
- Spearheaded the development and implementation of a sophisticated data tracking spreadsheet for monitoring employee status changes
- Executed an audit of company employee files, compiling a comprehensive report with essential employee data
- Collaborated seamlessly with Recruiters, HR Business Partners, and Department Managers
Education
Associate of Science - Computer and Information Sciences & Support Services
DeVry University
Bachelor of Business Administration -
San Jose State
01.2019
Skills
- HR Operations
- Employee Relations
- Recruiting
- FMLA & LOA
- Bilingual - Spanish
- Process & Policy Improvements
- HR Compliance Regulations
- Full Cycle Recruiting
- Business Unit Collaboration
- Project Management
- Complex Problem Solving
- Documentation Creation & Implementation
- Succession Planning
- Data Audits
- Union Grievance Resolution
- Performance Goals
- Employee Development
- New Hire Onboarding
- ADP
- Paycom
- Bamboo HR
- Microsoft SharePoint
Certification
- CPR/First Aid, American Heart Association
- Medical Assistant Certificate, Boston Reed
Awards
- Dean's List
- Fall 2016
- Summer 2017
- Fall 2017
- Summer 2018
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Full Time Engagement Professional - Sr. Human Resources Business Partner
Robert Half HR Services
03.2022 - Current
Regional Human Resources Manager
GSC Logistics
10.2021 - 03.2022
Regional Human Resources Business Partner
OnTrac
10.2020 - 10.2021
Regional Human Resources Manager - Stanford University and CSU Monterey Bay
UG2
04.2019 - 04.2020
Human Resources Lead Coordinator
Milestone Technologies, Inc
10.2017 - 04.2019
Human Resources Sr. Administrative Assistant
Premier Staffing (Contracts at Relypsa & Applied Micro)
06.2015 - 10.2017
Associate of Science - Computer and Information Sciences & Support Services
DeVry University
Bachelor of Business Administration -
San Jose State
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