Erika Palacios
Hamilton,ON
Summary
Versatile and goal-oriented professional with a proven ability to adapt quickly, solve problems effectively, and contribute to team success. Supervisor with 5+ Years of experienced in different areas, with a strong focus on delivering value through strategic thinking and attention to detail. Recognized for a strong work ethic, clear communication, and a commitment to continuous improvement.
Overview
13
13
years of professional experience
Work History
Supervisor
Bayview Flowers - Jordan Station
04.2021 - 11.2024
- Oversaw daily operations of a 25+ worker, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Laborer
Cleaning With Passion
01.2020 - 04.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Pizza Maker/Supervisor
Sal’s Italian Restaurant
02.2012 - 09.2019
- Supervised and trained a team of 20+ employees in all aspects of restaurant operations.
- Oversee daily restaurant operations to ensure high standards of service and quality.
- Maintained cleanliness and organization in all areas of the restaurant, ensuring a welcoming atmosphere
- Controlled labor and food costs through effective inventory management and scheduling.
- Developed and implemented various training programs for new and existing staff.
- Pizza maker
Education
John I Leonard High School
West Palm Beach, Florida2009
Skills
- Fluent on English in Spanish
- Problem solver
- Leadership skills
- Staff management
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Bayview Flowers - Jordan Station
04.2021 - 11.2024
General Laborer
Cleaning With Passion
01.2020 - 04.2021
Pizza Maker/Supervisor
Sal’s Italian Restaurant
02.2012 - 09.2019
John I Leonard High School