Erika Pablo

• Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
• Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
• Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
• Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
• Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Improved patient outlook and daily living through compassionate care.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Assisted clients with maintaining good personal hygiene.

• Conducted regular audits of cash registers, ensuring accuracy in financial reporting and adherence to company policies.
• Operated cash register, collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Assisted customers with joining reward programs, new service additions and promotional offers.
• Increased sales by suggesting specific complementary items to customers.
• Collaborated closely with others to ask costumers about positive feedback on a survey.

Volunteer work

• Established strong rapport with clients, promoting trust and open communication during counseling sessions.
• Delivered crisis intervention services that facilitated emotional distress de-escalation and coping strategy development.
• Actively listened to callers, effectively addressing concerns and reducing crisis situations.
• Provided empathetic and supportive counseling services, enhancing overall caller well-being.