ERIKA ORSER
Fredericton,NB
Summary
To obtain a part time, temporary position Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager
Capital Safe & Lock Service Ltd.
08.2012 - Current
- Answering phones, booking service calls, dealing with the public, managing staff, ordering supplies
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Assisted with human resource functions such as hiring, interviewing and conducting performance evaluations.
- Assisted in recruiting, hiring and training of team members.
Receptionist
Regis Salon
02.2010 - 05.2012
- Booking in clients for appointments, answering phones, processing payments, dealing with the public
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
BBA - Human Resource Management
University of New Brunswick
Fredericton, NB05.2012
Bachelor of Arts - Classical Studies
University of New Brunswick
Fredericton, NB05.2007
Skills
- Schedule Management
- Business Development
- Business Administration
- Branding
- Staff Supervision
- Account Management
- Customer Relationship Management
- Staffing
- Employee Development
- Training and Development
- Purchasing
- Staff Motivation
- Administrative Skills
- Vendor relationships
- Purchasing and planning
- Staff training/development
- Deadline-oriented
References
Available upon Request
Languages
English
Native or Bilingual
French
Elementary
Timeline
General Manager
Capital Safe & Lock Service Ltd.
08.2012 - Current
Receptionist
Regis Salon
02.2010 - 05.2012
BBA - Human Resource Management
University of New Brunswick
Bachelor of Arts - Classical Studies
University of New Brunswick
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