Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Orrala

Los Angeles

Summary

Dedicated sales associate with strong customer service skills, cash handling expertise, and bilingual communication. Committed to enhancing customer satisfaction and driving sales through effective teamwork and problem-solving.

Overview

11
11
years of professional experience

Work History

Sales Associate

Nordstrom Rack
2022.05 - 2025.06
  • Provided exceptional customer service by assisting shoppers with product selections and inquiries.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
  • Maintained visual merchandising standards to enhance store presentation and drive sales.
  • Collaborated with team members to meet daily sales goals and improve store performance.

Sales Associate

Marshalls
2019.10 - 2022.02
  • Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction.
  • Participated in promotional events to boost product visibility and increase foot traffic in-store.
  • Trained new associates on operational procedures and customer engagement techniques.
  • Monitored inventory levels, conducted stock replenishment, and organized merchandise displays.

Sales Associate

Goodwill Store
2014.06 - 2019.06
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Grand High School
Burbank, CA
1993-06

Skills

  • Cash handling
  • Customer service
  • Time management
  • Problem-solving skills
  • Sales transactions
  • Customer engagement
  • Flexible schedule

Timeline

Sales Associate

Nordstrom Rack
2022.05 - 2025.06

Sales Associate

Marshalls
2019.10 - 2022.02

Sales Associate

Goodwill Store
2014.06 - 2019.06

High School Diploma -

Grand High School
Erika Orrala