Summary
Overview
Work History
Education
Skills
Timeline
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Erika Orr

Santa Clara

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Regional Catering Sales Manager

Pangenera LLC
03.2022 - Current
  • Increased event bookings by developing and implementing effective catering sales strategies.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Exceeded both quarterly and annual sales goals.
  • Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
  • Negotiated contracts to secure profitable agreements with vendors and suppliers.

Catering Manager

Aramark
07.2017 - 12.2021
  • Successfully managed a diverse range of events including corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Designed catering packages to increase sales and customer experience.

Catering and Events Manager

The Wyndham Hotel
07.2015 - 05.2017
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
  • Collaborated closely with culinary teams to create customized menus that delighted guests while adhering to dietary restrictions.
  • Reduced waste expenses by implementing effective inventory control measures.

Events Manager

The Grand Hotel
01.2013 - 06.2015
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.

Education

High School Diploma -

Santa Clara High School
Santa Clara, CA
06.2018

Associate Degree - Criminal Justice

Heald College
Milpitas
06.2013

Skills

  • Strong negotiation skills
  • Event planning proficiency
  • Sales Strategy Implementation
  • Staff Training and Development
  • Creativity and Innovation
  • Sales strategy
  • Food safety understanding
  • Client acquisition
  • Marketing media
  • Event Coordination
  • New Client Acquisition
  • Contract Negotiation

Timeline

Regional Catering Sales Manager

Pangenera LLC
03.2022 - Current

Catering Manager

Aramark
07.2017 - 12.2021

Catering and Events Manager

The Wyndham Hotel
07.2015 - 05.2017

Events Manager

The Grand Hotel
01.2013 - 06.2015

High School Diploma -

Santa Clara High School

Associate Degree - Criminal Justice

Heald College

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Erika Orr