Erika Munoz
Redlands
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Radiology Scheduler
Loma Linda University Health Care
Loma Linda
08.2023 - Current
- Accurately schedule complex imaging studies, including MRI, CT, X-ray, ultrasound, and fluoroscopy, ensuring alignment with provider orders and clinical indications.
- Maintain strict compliance with HIPAA, hospital policies, and patient confidentiality standards.
- Verify patient demographics, insurance eligibility, and prior authorizations to prevent delays and denials.
- Coordinate with the radiologist, technologist, nurses, and referring clinics to optimize exam flow and patient access.
- Provide clear, professional patient education regarding exam preparations, contrast instructions, and safety guidelines.
- Manage high call volumes while maintaining accuracy, efficiency, and exceptional customer service.
- Recognized for attention to detail, reliability, and calm communication in a fast-paced clinical environment.
- Utilize electronic medical record systems to manage imaging orders, documentation, and interdepartmental communication.
On-Site Manager
Optum Serve/ Medix Staffing
01.2020 - 03.2023
- Monitored and inspected staff processes to eliminate hazards posed to both residents and staff, while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Phlebotomist
Lani City Medical Urgent Care
02.2021 - 09.2022
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize the risk of infection and injury.
- Verified patients' identification for proper sample collection.
- Centrifuged blood samples, as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stock the phlebotomy cart or carrier with appropriate supplies.
- Performed laboratory tests to assist physicians in diagnosis.
- Addressed questions and concerns to educate patients on the collection process and procedures.
Office Coordinator
Main Electric Supply
07.2017 - 02.2021
- Greeted daily visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Efficiently supervised filing, sorting, and handling of incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized and scheduled company and employee meetings.
- Maintained financial accuracy by collecting deposits, fees, and payments.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
Administrative Assistant
Fontana City Hall
06.2014 - 08.2017
- Assisted in the planning, logistics, and execution of City of Fontana special events. Completed field checks to verify licenses and permits for various businesses and vendors.
- Investigated locations to confirm license data, conducted background checks, and assessed premises for compliance with licensing requirements.
- Communicated with customers via phone and email to confirm deliveries, and respond to inquiries.
- Answered a multi-line phone system and transferred callers to the appropriate department or staff member.
- Tracked and maintained project budgets, adhering to event-specific guidelines.
- Solicited vendor donations, donor correspondence, and pledge appeals using marketing and social networking.
- Balanced multiple roles to accomplish diverse tasks and make a larger impact on the organization.
Education
Diploma - Nursing
American Career College
Ontario, CA10-2025
Phlebotomy Liscense -
Clinical Training Institue
Lancaster, CA04.2021
High School Diploma -
Fontana High School
Fontana, CA05.2014
Skills
- Excellent time management
- Teamwork and collaboration
- Detail-oriented
- Patient education and communication
- time management and prioritization
- Clinical documentation
- Electronic health records
- Customer service
- Data entry proficiency
- Professionalism
- Multi-tasking
Languages
- Spanish
- English
Timeline
Radiology Scheduler
Loma Linda University Health Care
08.2023 - Current
Phlebotomist
Lani City Medical Urgent Care
02.2021 - 09.2022
On-Site Manager
Optum Serve/ Medix Staffing
01.2020 - 03.2023
Office Coordinator
Main Electric Supply
07.2017 - 02.2021
Administrative Assistant
Fontana City Hall
06.2014 - 08.2017
Diploma - Nursing
American Career College
Phlebotomy Liscense -
Clinical Training Institue
High School Diploma -
Fontana High School