Erika Munoz

Here at Hoag medical group I'm currently a "Hybrid Medical assistant" that helps with both Front office and Back office.

My duties as a Front office assistant are:

• To Welcome patients and visitors by greeting them, in person or on the telephone.
• I keep all patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment.
• Reminding patients of their appointment the day before
• Registering and checking in patients in a timely manner
• Preparing necessary documents for the visit
• Notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.
• Maintain patient accounts by obtaining, recording, and updating patient demographics and insurance information in the EPIC system.
• Maintain accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments and closing cash drawer.

My duties as a Back office medical assistant are:

• Rooming patients
• Vital signs
• EKG's
• Administering injections
• Sterilization Techniques
• Lab testing, sample collection, specimen preparation

My primary responsibilities here at Hoag member services were to handle many inbound calls from patients, providers, insurance companies and pharmacies. I assist patients in many ways than one whether it is to schedule appointments for:

Internal medicine, Family medicine, Rheumatology, Endocrinology, sports medicine, acupuncture, Spanish calls and I assist with pediatric calls at all of our locations throughout Hoag medical group.

I assist patients with canceling appointments, rescheduling, sending their providers messages, refills, routing calls appropriately to billing, claims and or Triage nurses for advice or questions upon protocol. I guide patient’s though my chart trouble shooting or help them create my chart accounts and help them with navigating through many of our websites for services such as urgent care and or locating specialty Hoag affiliated providers.

• Respond to patient concerns and questions with compassionate and knowledgeable service.
• Facilitated communication between patients, families and healthcare providers to support comprehension.
• Worked effectively with staff from all departments to coordinate resolutions.

Answer high call volumes, Schedule/cancel appointments for PCP, Specialty providers and laboratory, Patient registration including insurance benefit information, Referral coordinating, Send provider messages requesting advice, Refill requests, Request Triage Nurse advice upon protocol,Patient assistance with online portal and new patient registration.

I was a Medical Assistant working in Gastroenterology, Plastic Surgery, Dermatology, Urology, Cardiology and Front office.

My Medical assistant duties: Patient Vitals (in epic), Telephones, Appointment and procedure scheduling. EKG's, Medication PAR’s, Injections (IM, ID, SQ), Urinalysis, PVR Bladder scans, Pre-op/ Post-op patient instructions, patient instructions for Colonoscopies & Endoscopies.

Zio Patch Heart Monitor Placement

Assisted in Minor Procedures for
Dermatology,Plastic Surgery and Urology

I was a medical assistant in Gastroenterology/Urology & Internal Medicine.

My main duties as a Medical Assistant were:

Entering vitals in EPIC

Answering Telephones

Appointment scheduling

Ear Lavage

Vision Test

EKG’s

Venipuncture

Injections IM, ID, SQ

Minor Procedures

PVR Bladder Scans

Urinalysis

Referrals
Patient Instructions for Capsule Endoscopies

Front and back office

Vital Signs

EKG's

Chart prep and Chart filing

Appointment scheduling

Insurance verification

Answering phones

Referrals

Preparation for Stress test/stress echos and Holter monitors

Front and back office

Rooming patients

Answering phones

Vital signs

Injections IM,ID, SQ

Ear Lavage

Vision Test

Urinalysis

Appointment scheduling

Venipuncture

EKGs

Chart prepping and chart filing