Erika Mills
Toronto,ON
Summary
Sales management professional with proven success in driving regional growth and market expansion. Skilled in strategic planning, team leadership, and client relationship management. Known for adaptability, achieving targets, and fostering collaborative environments. Expertise in sales forecasting, performance analytics, and developing high-performing teams.
Overview
29
29
years of professional experience
Work History
North Eastern Sales
CBON (Cosmetic Brands Of North America)
Richmond Hill, ON
03.2023 - 03.2024
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Worked on a few various other projects for the company- phoning various franchises to collect data, attending trade shows and working as a team with executives to achieve new results.
Flight Attendant
Air Canada
Toronto, ON
05.2000 - 10.2015
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Psychometrist Division Head
Pinstripe Recruiting
Toronto, ON
10.1998 - 04.2000
- Implemented evidence-based interventions as part of treatment planning efforts based on psychometric evaluation results.
- Contributed to the development of new psychological tests through meticulous research and data analysis.
- Established strong rapport with patients, fostering a comfortable environment conducive to accurate test performance.
- Actively participated in ongoing professional development opportunities to maintain and enhance psychometric expertise.
- Assisted in training junior psychometrists in proper test administration techniques, contributing to a high-performing team dynamic.
Corporate Trainer
Drake International
Toronto, ON
09.1996 - 09.1998
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
Psychometric Specialist
Strategic Coach
Toronto, ON
08.1995 - 08.1996
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Education
High School -
Bishop Strachan School
Toronto, ONBachelor Of Arts - Psychology
University of Toronto
Toronto, None04.1995
Bachelor Of Arts - Political Science
Western University
London, None04.1994
Languages
English
Native or Bilingual
Finnish
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
North Eastern Sales
CBON (Cosmetic Brands Of North America)
03.2023 - 03.2024
Flight Attendant
Air Canada
05.2000 - 10.2015
Psychometrist Division Head
Pinstripe Recruiting
10.1998 - 04.2000
Corporate Trainer
Drake International
09.1996 - 09.1998
Psychometric Specialist
Strategic Coach
08.1995 - 08.1996
High School -
Bishop Strachan School
Bachelor Of Arts - Psychology
University of Toronto
Bachelor Of Arts - Political Science
Western University