Erika Mercado
Bakersfield
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Dozier Medical Group Inc,
03.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Evaluated employee records and productivity and submitted evaluation reports.
Automotive Service Writer
Wheels Automotive
04.2020 - 10.2022
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Implemented routine scheduled maintenance programs for established customers.
- Used MITCHELL computer system to enter customer information, create service records, order parts and develop cost estimations.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Answered service department phone and responded promptly to questions and messages.
Dispatcher
ABILITY ANSWERING SERVICE
01.2018 - 10.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
Associate of Science - OFFICE ADMINISTRATION
San Joaquin Valley College
Bakersfield07.2022
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Scheduling
- File Organization
- Workflow oversight
- Records Management
- Technical Support
- Strategic Planning
- Inventory Coordination
- Inventory Auditing
- Mail handling
- Office Equipment Maintenance
Timeline
Office Coordinator
Dozier Medical Group Inc,
03.2023 - Current
Automotive Service Writer
Wheels Automotive
04.2020 - 10.2022
Dispatcher
ABILITY ANSWERING SERVICE
01.2018 - 10.2020
Associate of Science - OFFICE ADMINISTRATION
San Joaquin Valley College
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