ERIKA MARTINEZ
North Hollywood
Summary
Results-oriented financial professional with strong relationship-building and problem-solving capabilities. Committed to exceeding expectations in fast-paced environments while fostering partnerships across diverse demographics and management levels. Delivers exceptional customer service and communicates effectively to enhance collaboration and drive success.
Overview
11
11
years of professional experience
Work History
Operations Manager/KeyHolder
Petco
North Hollywood
05.2024 - Current
- Lead daily store operations while ensuring compliance with company policies, safety standards, and operational procedures
- Supervised and coached team members to enhance customer service and drive store performance
- Manage inventory levels, replenishment processes, and supply chain activities to maintain product availability and minimize shortages
- Identified operational inefficiencies and implemented process improvements to streamline workflow and minimize downtime
Operations LOD
Petco
North Hollywood
02.2023 - 05.2024
- Oversaw daily operations, providing leadership and guidance during store shifts to enhance team performance
- Assisted in training and mentoring team members, ensuring adherence to operational and customer service standards
- Collaborated with management to resolve operational challenges and enhance team efficiency
- Supported inventory management, merchandising efforts
Sales Associate
Petco
North Hollywood
10.2017 - 02.2023
- Guided customers in selecting products and services tailored to specific pet care needs
- Supported promotional events and in-store initiatives to drive customer engagement
- Ensured inventory accuracy and organized merchandise displays to create an inviting shopping environment
Goodwill
Customer Service Key Holder
Pacoima
05.2017 - 10.2019
- Executed daily operations with attention to detail, ensuring tasks were completed accurately and efficiently.
- Managed store opening and closing processes, upholding security and safety protocols.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Completed day-to-day duties accurately and efficiently.
Cook Shift Leader
Shakey's Pizza Parlor
Reseda
01.2016 - 12.2017
- Supervised and supported kitchen team members, delegating task and maintaining productivity
- Supervised kitchen team, delegated tasks, and ensured consistent productivity
- Trained new employees on food preparation, kitchen procedures, and sanitation standards to promote safety and efficiency
- Assisted with opening and closing kitchen operations, ensuring equipment functioned properly for smooth service
Education
High School Diploma -
Birmingham High School
Van NuysSkills
- Operations management
- Inventory Management
- Operational efficiency
- Workforce scheduling
- Cross-functional Collaboration
- Operational Leadership
- Problem solving
- Staff training
- Leadership training
- Employee motivation
- Service excellence
- Relationship management
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Operations Manager/KeyHolder
Petco
05.2024 - Current
Operations LOD
Petco
02.2023 - 05.2024
Sales Associate
Petco
10.2017 - 02.2023
Goodwill
Customer Service Key Holder
05.2017 - 10.2019
Cook Shift Leader
Shakey's Pizza Parlor
01.2016 - 12.2017
High School Diploma -
Birmingham High School